Corporate Secretarial Manager (Supporting SG jurisdiction)

Boardroom Corporate Services Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Benefits offered by this job

Medical

Education support

Dental

Parking

Mobile Phone Allowance (Asst Managers)

Job summary

Boardroom Group in Malaysia seeks a Corporate Secretarial Manager to lead the BR CS Hub, ensuring top-tier client service, operational excellence, and strategic growth. You will oversee client portfolios, monitor financial performance, and drive compliance and innovation across regions.

The role emphasizes team development, process improvements, and delivering value-added services through robust client relationships and training initiatives.

Qualifications

• Leadership and people management experience
• Strong client service orientation
• Strategic planning and business development
• Operational excellence and process improvement
• Team development and training
• SLA adherence and client relationship management

Responsibilities

• Lead and manage the BR CS Hub department to deliver high-quality client service and meet SLA targets
• Oversee client portfolios, financial performance, compliance and risk management
• Develop and implement strategic plans for growth and innovation within the CS hub
• Maintain and grow strong client relationships and engagement across regions
• Coordinate with regional teams to ensure consistency and efficiency across locations
• Review work for accuracy and provide value-added input to client deliverables
• Develop and deliver technical training for BR CS Hub teams

Job description

• To lead and manage the Singapore Corporate Secretarial BoardRoom Hub (BR CS Hub) department, ensuring high-quality client service, operational excellence, strategic planning, and team development. The role involves overseeing client portfolios, financial performance, compliance, and contributing to business growth and innovation.
• Responsible for ensuring that commitment to clients and/or CS country teams (together defined as “clients”) are followed up in a timely manner, that the clients are satisfied and to continually engage with clients.
• Provide excellent customer service ensuring clients deliverables are acted on promptly according to agreed Service Level Agreement (“SLA”).
• Develop an in-depth knowledge of existing and potential clients, their industry and key contacts.
• Oversee and manage the operations of the BR CS Hub team, ensuring alignment with departmental goals, service delivery standards, and client expectations. Coordinate with regional teams to ensure consistency and efficiency across locations.
• Perform review and provide value-add to the work to be submitted to clients.
• Maintain good client relationship, assess service deliverables, templates and process for continuous improvements and identify possible expansion of services.
• Develop and present technical training courses for BR CS Hub teams.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Boardroom Group is one of Asia Pacific’s leading business service providers. Headquartered in Singapore, we have established operations in Malaysia, China, Hong Kong and Australia.

We provide professional services in corporate secretarial, share registration, directors’ training, accounting, payroll and taxation to a large client base of public-listed, private companies and multi-national corporations.

In line with our expansion, we are looking for suitably qualified professionals to join our teams in our Malaysian offices. This is an excellent opportunity to experience professional development through exposure to clients and cultures across the region.

Boardroom Group is one of Asia Pacific’s leading business service providers. Headquartered in Singapore, we have established operations in Malaysia, China, Hong Kong and Australia.

We provide professional services in corporate secretarial, share registration, directors’ training, accounting, payroll and taxation to a large client base of public-listed, private companies and multi-national corporations.

In line with our expansion, we are looking for suitably qualified professionals to join our teams in our Malaysian offices. This is an excellent opportunity to experience professional development through exposure to clients and cultures across the region.

Perks and benefits

• Medical
• Education support
• Dental
• Parking
• Mobile Phone Allowance (Asst Managers & Above)

What can I earn as a Corporate Secretarial Manager