Coordinator

RONGSHENG HIGH TECH MALAYSIA SDN BHD; Johor Bahru; On-site; MYR 36,000 - 54,000; Full time

Job summary

RONGSHENG HIGH TECH MALAYSIA SDN BHD invites a service technician to join our on-site team in Johor Bahru. You should hold an associate degree or higher in computer science, electronic engineering, mechatronics, or related fields, with hands-on server hardware maintenance experience and basic Linux knowledge.

Responsibilities include receiving and scheduling work orders, diagnosing faults, replacing components, running tests, and finishing on-site service reports within 24 hours.

Qualifications

• Associate degree or above in Computer Science, Electronic Engineering, Mechatronics, or related fields.
• Hands-on experience in general server hardware maintenance and repair.
• Familiar with Linux systems; able to query, verify, and diagnose using basic Linux commands.
• Basic English reading and writing skills; able to complete English work orders and on-site service reports.
• Server maintenance certification from major vendors such as Inspur, Dell, or HPE is a plus.

Responsibilities

• Receive and schedule maintenance work orders with customers.
• Diagnose server hardware faults on site.
• Replace faulty server components (CPU, GPU, memory, drives, etc.).
• Verify repairs with stress and diagnostic tests.
• Complete on-site service reports within 24 hours.
• Close work orders and complete required documentation.
• Return replaced spare parts to the warehouse.
• Handle RMA/ARMA spare parts shipping and returns.
• Escalate anomalies per SOW procedures.

Skills

Server hardware maintenance

Linux familiarity

English writing/reading

Detail-oriented

Education

Associate degree or above in CS/EE/Mechatronics

Tools

Server maintenance certification (Inspur/Dell/HPE)

Job description

Associate degree or above in Computer Science, Electronic Engineering, Mechatronics, or related fields.

Hands-on experience in general server hardware maintenance and repair.

Familiar with Linux systems; able to query, verify, and diagnose using basic Linux commands.

Basic English reading and writing skills; able to complete English work orders and on-site service reports.

Server maintenance certification from major vendors such as Inspur, Dell, or HPE is a plus.

Responsible and detail-oriented, strong hands-on ability, and good customer communication skills.

Job Responsibilities:

Receive and schedule maintenance work orders with customers.

Diagnose server hardware faults on site.

Replace faulty server components (CPU, GPU, memory, drives, etc.).

Verify repairs with stress and diagnostic tests.

Complete on-site service reports within 24 hours.

Close work orders and complete required documentation.

Return replaced spare parts to the warehouse.

Handle RMA/ARMA spare parts shipping and returns.

Escalate anomalies per SOW procedures.