Field Server Hardware Technician

RONGSHENG HIGH TECH MALAYSIA SDN BHD; Johor Bahru; On-site; MYR 39,000 - 50,000; Full time

Benefits offered by this job

Vendor certifications

Job summary

RONGSHENG HIGH TECH MALAYSIA SDN BHD seeks an ICT service technician to support on-site server maintenance in Johor Bahru. An associate degree or higher in CS/Eng/Mechatronics, hands-on hardware experience, and basic Linux knowledge are required, with strong English communication and reporting skills.

You will handle work orders, diagnose faults on site, replace components, run stress tests, and submit service reports within 24 hours. Reliability and customer service focus are essential.

Qualifications

• Associate degree or above in Computer Science, Electronic Engineering, Mechatronics, or related fields.
• Hands-on experience in general server hardware maintenance and repair.
• Familiar with Linux systems; able to query, verify, and diagnose using basic Linux commands.
• Basic English reading and writing skills; able to complete English work orders and on-site service reports.
• Server maintenance certification from major vendors such as Inspur, Dell, or HPE is a plus.
• Responsible and detail-oriented, strong hands-on ability, and good customer communication skills.

Responsibilities

• Receive and schedule maintenance work orders with customers.
• Diagnose server hardware faults on site.
• Replace faulty server components (CPU, GPU, memory, drives, etc.).
• Verify repairs with stress and diagnostic tests.
• Complete on-site service reports within 24 hours.
• Close work orders and complete required documentation.
• Return replaced spare parts to the warehouse.
• Handle RMA/ARMA spare parts shipping and returns.
• Escalate anomalies per SOW procedures.

Skills

Server maintenance

Linux basics

English writing

Customer communication

Education

Associate degree in Computer Science/Electronic Engineering/Mechatronics

Tools

Linux

Job description

RONGSHENG HIGH TECH MALAYSIA SDN BHD seeks an ICT service technician to support on-site server maintenance in Johor Bahru. An associate degree or higher in CS/Eng/Mechatronics, hands-on hardware experience, and basic Linux knowledge are required, with strong English communication and reporting skills.

You will handle work orders, diagnose faults on site, replace components, run stress tests, and submit service reports within 24 hours. Reliability and customer service focus are essential.