On-Site Server Diagnostics & Repair Technician

RONGSHENG HIGH TECH MALAYSIA SDN BHD; Johor Bahru; On-site; MYR 36,000 - 54,000; Full time

Job summary

RONGSHENG HIGH TECH MALAYSIA SDN BHD invites a service technician to join our on-site team in Johor Bahru. You should hold an associate degree or higher in computer science, electronic engineering, mechatronics, or related fields, with hands-on server hardware maintenance experience and basic Linux knowledge.

Responsibilities include receiving and scheduling work orders, diagnosing faults, replacing components, running tests, and finishing on-site service reports within 24 hours.

Qualifications

• Associate degree or above in Computer Science, Electronic Engineering, Mechatronics, or related fields.
• Hands-on experience in general server hardware maintenance and repair.
• Familiar with Linux systems; able to query, verify, and diagnose using basic Linux commands.
• Basic English reading and writing skills; able to complete English work orders and on-site service reports.
• Server maintenance certification from major vendors such as Inspur, Dell, or HPE is a plus.

Responsibilities

• Receive and schedule maintenance work orders with customers.
• Diagnose server hardware faults on site.
• Replace faulty server components (CPU, GPU, memory, drives, etc.).
• Verify repairs with stress and diagnostic tests.
• Complete on-site service reports within 24 hours.
• Close work orders and complete required documentation.
• Return replaced spare parts to the warehouse.
• Handle RMA/ARMA spare parts shipping and returns.
• Escalate anomalies per SOW procedures.

Skills

Server hardware maintenance

Linux familiarity

English writing/reading

Detail-oriented

Education

Associate degree or above in CS/EE/Mechatronics

Tools

Server maintenance certification (Inspur/Dell/HPE)

Job description

RONGSHENG HIGH TECH MALAYSIA SDN BHD invites a service technician to join our on-site team in Johor Bahru. You should hold an associate degree or higher in computer science, electronic engineering, mechatronics, or related fields, with hands-on server hardware maintenance experience and basic Linux knowledge.

Responsibilities include receiving and scheduling work orders, diagnosing faults, replacing components, running tests, and finishing on-site service reports within 24 hours.