COO

Monroe Consulting Group; Malaysia; On-site; MYR 320,000 - 800,000; Full time

Job summary

Monroe Consulting Group is partnering with a consumer-focused organisation to recruit a Chief Operating Officer based in Kuala Lumpur, Malaysia. The role will oversee the company’s operational strategy, drive growth and scalability, and ensure exceptional customer experiences across functions.

The COO will lead multiple functions, translate strategic priorities into actionable plans and KPIs, and collaborate with commercial, product, technology and finance teams to optimise performance.

Qualifications

• 15+ years of operations or general management experience, including senior executive roles.
• Experience scaling high-growth consumer tech, e-commerce or marketplaces.
• Proven ability to translate strategy into execution with measurable results.

Responsibilities

• Develop and execute the company's operational strategy in alignment with overall business objectives.
• Lead day-to-day business operations across key functions, ensuring strong execution and accountability.
• Translate strategic priorities into clear operating plans, KPIs and measurable outcomes.
• Drive operational efficiency, productivity, cost management and scalable processes.
• Partner closely with Commercial, Product, Technology, Finance, People and other leaders to ensure cross-functional alignment.
• Establish performance management frameworks and ensure teams deliver against business objectives.
• Identify operational risks and opportunities, and implement initiatives to improve performance.
• Lead organisational transformation and process improvement as the business scales.
• Develop strong leadership capabilities, organisational structures and operating rhythms.
• Use data and insights to drive decision-making and continuous improvement.
• Represent operational priorities at executive and board level where required.

Skills

Stakeholder management

People leadership

Strategic thinking

Executive communication

Problem solving

Accountability

Job description

Monroe Consulting Group, an Executive Recruitment Firm, is partnering with an organisation within the Consumer industry to hire a Chief Operating Officer (COO). This opportunity is based in Kuala Lumpur, Malaysia.

Position Overview

Lead the organisation's operational strategy and execution to support sustainable growth, scalability and operational excellence.
Drive business performance by translating strategic priorities into measurable outcomes while ensuring an exceptional customer experience.

Key Responsibilities

• Develop and execute the company's operational strategy in alignment with overall business objectives.
• Lead day-to-day business operations across key functions, ensuring strong execution and accountability.
• Translate strategic priorities into clear operating plans, KPIs and measurable outcomes.
• Drive operational efficiency, productivity, cost management and scalable processes.
• Partner closely with Commercial, Product, Technology, Finance, People and other functional leaders to ensure cross-functional alignment.
• Establish performance management frameworks and ensure teams consistently deliver against business objectives.
• Identify operational risks and opportunities, and implement initiatives to improve business performance.
• Lead organisational transformation and process improvement as the business scales.
• Develop strong leadership capabilities, organisational structures and operating rhythms.
• Use data and business insights to drive decision-making and continuously improve performance.
• Represent operational priorities at executive and board level where required.

Key Requirements

Qualifications & Experience

• 15+ years of experience in operations, general management or business leadership, with significant experience in a senior executive role.
• Proven track record scaling and managing complex, high-growth businesses.
• Strong experience leading multiple functions and large, cross-functional teams.
• Demonstrated ability to translate strategy into execution and measurable business results.
• Experience in consumer technology, e-commerce, marketplaces, digital platforms or other high-growth businesses is advantageous.

Technical / Functional Expertise

• Strong commercial and financial acumen, with experience managing budgets, costs and business performance.
• Highly analytical and data-driven, with a strong focus on KPIs and accountability.
• Experience developing and executing operational strategies aligned with business objectives.
• Expertise in performance management frameworks, operating plans and measurable business outcomes.
• Strong understanding of operational efficiency, productivity management and scalable business processes.
• Experience leading organisational transformation and process improvement initiatives.
• Ability to use data and business insights to drive decision-making and performance improvement.
• Experience identifying operational risks and implementing performance-enhancing initiatives.

Soft Skills & Leadership Competencies

• Exceptional stakeholder management and communication skills.
• Strong people leadership and organisational development capabilities.
• Ability to lead large, cross-functional teams and foster alignment across business functions.
• Strategic thinking with the ability to translate vision into execution.
• Strong decision-making and problem-solving capabilities.
• High level of accountability and performance orientation.
• Ability to operate effectively in fast-paced, ambiguous and entrepreneurial environments.
• Executive presence with the ability to engage and influence senior leadership and board-level stakeholders.