Control Tower Executive

SPEED FREIGHT LOGISTICS SDN. BHD.; Klang City; On-site; MYR 50,000 - 84,000; Full time

Benefits offered by this job

Meal provided

Opportunities for promotion

Job summary

SPEED FREIGHT LOGISTICS SDN. BHD. in Malaysia seeks a Control Tower Executive to monitor and coordinate daily logistics operations, ensuring on-time delivery and alignment with customer requirements.

You will act as the central point of contact between customers, transporters, warehouses, customs and internal teams, tracking shipments, providing updates, and resolving issues promptly. The role requires a Diploma or Bachelor's degree in logistics or related field, 1–2 years in logistics, and

Qualifications

• Diploma or Bachelor's degree in logistics or related field.
• 1–2 years in logistics, freight forwarding, or supply chain operations.
• Customs form knowledge (K1, K2, K3, K8).
• Experience preparing CIPL.
• Endorsing DO experience.

Responsibilities

• Monitor shipment status to ensure timely delivery.
• Coordinate with transporters, warehouses, customs and internal teams.
• Track progress and provide updates to customers and management.
• Identify delays or issues and resolve with relevant parties.
• Ensure shipment data is accurately recorded in the system.
• Follow up on pending shipments to meet schedules.
• Prepare daily shipment and status reports.
• Escalate urgent issues to the Operations Manager when needed.
• Maintain good communication with customers and logistics partners.
• Ensure compliance with company procedures and customer requirements.

Skills

Logistics coordination

Customer communication

Shipment tracking

Problem solving

Education

Bachelor's or Diploma in Logistics or related field

Job description

The Control Tower Executive is responsible for monitoring and coordinating daily logistics operations to ensure shipments are delivered on time and according to customer requirements. This role acts as the central point of communication between customers, transporters, warehouses, customs, and internal departments to ensure smooth operations and timely resolution of any shipment issues.

Key responsibilities

Monitor the status of shipments and ensure timely delivery.

Coordinate with transporters, warehouses, customs, shipping lines, airlines, and internal departments regarding shipment movements.

Track shipment progress and provide regular updates to customers and management.

Identify shipment delays or operational issues and work with the relevant parties to resolve them promptly.

Ensure all shipment information and records are updated accurately in the system.

Follow up on pending shipments and ensure all deliveries are completed according to schedule.

Prepare daily operational reports and shipment status reports.

Escalate urgent or critical issues to the Operations Manager when necessary.

Maintain good communication with customers and logistics partners to ensure service quality.

Ensure compliance with company procedures and customer requirements.

About you

Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.

Minimum 1-2 years of working experience in logistics, freight forwarding, transportation, or supply chain operations.

Customs form knowledge (K1, K2, K3, K8).

Must know how to prepare CIPL.

Must know how to endorse DO.

• Meal provided
• Opportunities for promotion