Contract OT & IoT IT Engineer (Manufacturing Systems Support)

IPENET Solutions Sdn Bhd; Penang; Presencial; MYR 60 000 - 120 000; Tempo integral

Resumo da oferta

IPENET Solutions Sdn Bhd is seeking an OT/IoT IT Engineer to support manufacturing systems onsite, covering IT and OT/IoT software, hardware, networks and dashboards. The role involves go-live stabilization, issue resolution and collaboration with regional IT teams and vendors.

The candidate will deploy Tulip/Litmus/Grafana platforms, manage industrial networking, and ensure data flow from machines to dashboards while maintaining security and uptime.

Qualificações

• Diploma or Bachelor’s degree in CS/IT/Engineering or related field.
• Minimum 3 years in IT hardware/software, OT/industrial IT or manufacturing systems.
• Exposure to IoT platforms, MES/eDHR, industrial networking preferred.

Responsabilidades

• Provide onsite Level 2/2.5 support for manufacturing IT and OT/IoT systems.
• Configure industrial networking, IP addressing, Wi‑Fi, VLANs and DMZ considerations.
• Deploy and troubleshoot Tulip, Litmus, Grafana and related dashboards.
• Support go-lives, production ramp-ups and incident resolution with cross‑functional teams.
• Maintain documentation and handover knowledge for support activities.
• Act as time-zone bridge between local users, L1/L3 teams and vendors.

Conhecimentos

IT hardware support

OT/IoT support

Industrial networking

Go-live support

Onsite support

Formação académica

Diploma or Bachelor’s Degree in Computer Science, Information Technology, Engineering or related field

Ferramentas

Tulip

Litmus

Grafana

Descrição da oferta de emprego

Contract OT & IoT IT Engineer (Manufacturing Systems Support)

This role is to support one of our clients in a manufacturing environment. The incumbent will provide dedicated onsite Level 2 / Level 2.5 technical support for manufacturing IT and OT/IoT systems, including software, hardware, networks, gateways, dashboards and eDHR-related infrastructure.

The successful talent will support production stability, system go-live and stabilization, rapid troubleshooting and issue resolution, while coordinating with local manufacturing teams, regional and global IT/solution teams and third-party vendors.

OT/IoT Infrastructure & Network Support

Support implementation and stabilization of OT/IoT infrastructure, including industrial Ethernet/Wi-Fi, IP addressing, re-IP activities, network segmentation and connectivity between machines, sensors, gateways and shop-floor systems.

Configure and troubleshoot industrial network connectivity and support readiness for IoT data flow, eDHR execution, and OEE monitoring.

Coordinate with EIT, OT, Security, Infrastructure, application, solution and vendor teams on OT security, DMZ, access, connectivity, and escalation requirements.

OT/IoT Systems & Device Support

Deploy, configure, maintain and troubleshoot OT/IoT software and hardware, including Tulip applications/stations/connectors/interfaces, Litmus edge software and gateways, and Grafana dashboards.

Support manufacturing devices and peripherals, including tablets, barcode scanners, industrial printers, displays, industrial PCs, engineering workstations, gateways and sensors.

Perform onsite installation, configuration, testing, replacement, preventive checks and break-fix support.

Monitor system and device availability and validate end-to-end data flow from machines and sensors through gateways/platforms to dashboard displays.

Provide initial diagnosis, issue isolation and service restoration for Tulip, Litmus, Grafana, OT network, hardware, devices, infrastructure, access, integration and data-visibility issues.

Identify whether incidents relate to software, hardware, network, data source, integration, access, or infrastructure and route them to the appropriate support owner.

Collect relevant troubleshooting information such as timestamps, screenshots, logs, error messages, device status, network checks, recent changes and business impact.

Escalate application defects, integration failures, platform issues or advanced network problems to the appropriate Level 3 application, solution, infrastructure or vendor teams, supported by clear technical findings.

Track incidents through resolution and validate service recovery with manufacturing users.

Documentation & Knowledge Management

Maintain known-error, configuration, troubleshooting and support handover documentation.

Onsite & Evening Shift Support

Provide onsite support during the assigned evening shift, including production ramp-up, testing, go-live stabilization, and prompt response to production-impacting incidents.

Act as a time-zone bridge between manufacturing users/engineers, HCL L1 support, and global or regional application/solution teams, including HCL and PwC, where applicable.

Other Responsibilities

Perform other tasks reasonably required within the contracted manufacturing systems support scope.

Requirements & Skills

Diploma or Bachelor’s Degree in Computer Science, Information Technology, Engineering or related field.

Minimum 3 years of relevant experience supporting IT hardware/software, OT/industrial IT or manufacturing systems.

Practical exposure to IoT platforms, MES/eDHR, industrial networking, go-live or production ramp-up support is preferred.

Working knowledge of industrial networking, including Ethernet, switches, VLANs, IP addressing, Wi-Fi, network segmentation and basic firewall-path troubleshooting.

Experience in OT/IoT support, hardware/software troubleshooting, incident diagnosis, log collection, escalation and service recovery.

Exposure to Tulip, Litmus, Grafana or similar IoT, edge, dashboard, MES or eDHR platforms is an advantage.

Able to support industrial devices such as gateways, sensors, workstations, tablets, scanners, printers and display screens.

Good communication, customer service, and problem-solving skills with the ability to work independently during off-peak hours.

Able to work within corporate IT security and regulated manufacturing requirements.

Ipenet Solutions Sdn Bhd

Ipenet Solutions Sdn Bhd is an IT solutions company in Malaysia. Since the company’s incorporation in 2005, Ipenet continues to expand business coverage throughout the country. By partnering with world-class technology partners, we can provide an innovative IT solution to our clients. Therefore, we work together as a team to create and produce good quality work for the values that we believe in.

Ipenet offers expertise in networking, internet security, and data center storage, with advanced skills in consultation, integration and management services. Also, we craft total solutions and services for our valued customers with the latest technology and innovation.

Ipenet Solutions Sdn Bhd is an IT solutions company in Malaysia. Since the company’s incorporation in 2005, Ipenet continues to expand business coverage throughout the country. By partnering with world-class technology partners, we can provide an innovative IT solution to our clients. Therefore, we work together as a team to create and produce good quality work for the values that we believe in.

Ipenet offers expertise in networking, internet security, and data center storage, with advanced skills in consultation, integration and management services. Also, we craft total solutions and services for our valued customers with the latest technology and innovation.