IIoT Engineer

Central Medicare Sdn Bhd; Teluk Intan; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Group hospitalization insurance

Job summary

Central Medicare Sdn Bhd is seeking a focused IT/Business Support professional to set up hardware and software, handle routine maintenance, and provide Level 1–3 technical support for production and business operations. You will collaborate with cross-functional teams to resolve issues and improve reporting through dashboards and automation.

Fresh graduates are welcome; 1+ year development experience is a plus.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, IT, Computer Engineering, or related discipline.
• Fresh graduates are encouraged to apply.
• Candidates with 1+ year software development experience will be at an advantage.
• Good team player with strong interpersonal and communication skills.
• Passionate about analysis and problem-solving.

Responsibilities

• Set up, deploy, and configure hardware and software solutions supporting production and business operations.
• Perform routine maintenance, upgrades, and support activities for existing hardware, software applications, and related systems.
• Provide technical support for hardware, software applications, and related systems across L1–L3.
• Collaborate with internal teams and users to resolve technical issues; escalate to L3 when needed.
• Develop, maintain, and enhance standard and customised reports, dashboards, and automated reporting solutions.
• Participate in system implementation, testing, deployment, and user acceptance testing.

Skills

SDLC knowledge

Troubleshooting

Reporting & dashboards

Communication

Education

Bachelor’s degree in Computer Science

Tools

SQL

Linux

BI tools

Job description

Set up, deploy, and configure hardware and software solutions supporting production and business operations.

Perform routine maintenance, upgrades, and support activities for existing hardware, software applications, and related systems.

2. Technical Support & Troubleshooting

Provide technical support for hardware, software applications, and related systems.

Level 1 (L1): Handle basic technical issues, including system usage and common hardware or software problems.

Level 2 (L2): Investigate and debug technical issues independently, identify root causes, and implement appropriate solutions.

Collaborate with internal teams and users to resolve technical issues when necessary.

Escalate complex or unresolved issues to Level 3 (L3) support, providing troubleshooting findings to facilitate resolution. Engage vendors or consultants when further assistance is required.

Perform on-call technical support outside normal working hours when required, including onsite attendance when issues cannot be resolved remotely.

3. Data, Reporting & Automation Support

Work with users and stakeholders to gather reporting requirements and understand business and operational needs.

Support the development, maintenance, and enhancement of standard and customised reports, dashboards, and automated reporting solutions.

4. Project Support & Stakeholder Coordination

Participate in system implementation, testing, deployment, and user acceptance activities.

Coordinate with relevant stakeholders, including software developers, vendors, consultants, IT personnel, department representatives, and users, to develop and maintain business continuity plans for hardware and software systems.

5. Process improvement

• · Study operational workflows, identify gaps and inefficiencies, and recommend improvements or solutions based on process evidence and user feedback.

6. Business Analysis and documentation

• · Gather, analyse, validate, and document business requirements, workflows, business rules, and proposed solutions with relevant stakeholders.
• · Maintain clear documentation to support stakeholder agreement, development, testing, and user adoption.

7. System testing and release readiness

• · Prepare and coordinate user acceptance testing (UAT), document results and defects, and verify that fixes and system outputs meet agreed business requirements.
• · Highlight unresolved issues and support the release readiness decision.

8. Documentation & Knowledge Management

Create and maintain troubleshooting guidelines, user guides, and technical documentation.

Document system defects, enhancement requests, issue resolutions, and escalation activities.

Identify and assess risks related to assigned tasks, projects, and departmental operations, and implement appropriate controls in collaboration with users and the IT team when necessary.

Requirements:

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Computer Engineering, or related discipline.

Fresh graduates are encouraged to apply.

Candidates with 1+ year software development experience will be at an advantage.

Good team player with strong interpersonal and communication skills.

Passionate about analysis and problem-solving.

Technical knowledge:

• · Understanding of software development lifecycle (SDLC), system troubleshooting, testing, and business application support.
• · Basic understanding of system integration, process automation, and application configuration.
• · Familiarity with database management, reporting tools, and dashboard development is an advantage.
• · Familiarity with Linux operating systems is an advantage.
• · Familiarity with manufacturing operations and business processes is an advantage.

HARPS Global owns Central Medicare. Central Medicare is a fast-growing Malaysian glove manufacturer strategically located in Teluk Intan, Perak, dedicated to delivering high-quality, reliable protection solutions to global healthcare and industrial markets. Since beginning glove manufacturing in 2010, the company has rapidly strengthened its expertise in examination and personal protective gloves, and today offers a comprehensive portfolio. Driven by a commitment to quality, consistency, and continuous innovation, Central Medicare focuses on developing products that meet the demanding requirements of modern healthcare environments—ensuring safety, comfort, and performance for every user.

• Perks and benefits Medical Benefits Group Hospitalization & Surgical Insurance