OT Support Engineer II — Reliability, Incidents & Compliance

SMITH & NEPHEW HEALTHCARE SDN. BHD.; Batu Kawan; On-site; MYR 60,000 - 90,000; Full time

Job summary

SMITH & NEPHEW HEALTHCARE SDN. BHD. seeks an Operational Technology Support Engineer II to provide advanced OT support for global manufacturing operations, ensuring system reliability, compliance, and continuous improvement.

The role requires collaboration across cross-functional teams, incident management, and CAPA activities within regulated environments. The candidate will mentor OT engineers, support Tulip and eDHR ecosystems, and contribute to safety, quality, and regulatory compliance

Qualifications

• Bachelor's degree in IT/Engineering or related technical discipline.
• ITIL, Tulip, Microsoft Azure, Manufacturing Systems, Automation, or Cybersecurity certifications are desirable.
• 3–5+ years of OT/Manufacturing IT support in regulated environments.
• Experience leading incident investigations, system integrations, validation, and change control.

Responsibilities

• Provide technical support and administration for OT systems, Tulip applications, eDHR solutions, and manufacturing technologies.
• Troubleshoot complex issues, manage critical escalations, and improve system reliability.
• Lead major incident investigations and coordinate resolution across cross-functional teams.
• Perform root cause analysis, drive CAPA, and implement long-term solutions.
• Support OT deployments, upgrades, integrations, validation activities, and infrastructure improvements.
• Contribute to design and standardization of manufacturing technology solutions and OT capabilities.
• Ensure compliance with quality, regulatory, and governance requirements across OT activities.
• Maintain technical documentation and support audits and inspections.
• Mentor OT Support Engineers and site teams; drive process improvements.

Skills

Troubleshooting

Incident management

Root cause analysis

Stakeholder management

Leadership

Education

Bachelor's degree in IT/Engineering

Tools

Tulip

eDHR

ITIL

Microsoft Azure

Job description

SMITH & NEPHEW HEALTHCARE SDN. BHD. seeks an Operational Technology Support Engineer II to provide advanced OT support for global manufacturing operations, ensuring system reliability, compliance, and continuous improvement.

The role requires collaboration across cross-functional teams, incident management, and CAPA activities within regulated environments. The candidate will mentor OT engineers, support Tulip and eDHR ecosystems, and contribute to safety, quality, and regulatory compliance