Executive, Content Monitoring

Malaysian Communication and Multimedia Commission (MCMC); Sepang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Malaysian Communications and Multimedia Commission (MCMC) in Cyberjaya is looking for a content analytics specialist. You will monitor, analyse, and interpret content across new media platforms, identify trends, and generate actionable insights for policy and operational decisions.

The role requires a Bachelor's degree and 3–5 years in technology and new media with strong reporting, analytical, and technical writing skills.

Qualifications

• Bachelor's degree from a recognized university in a relevant field and minimum CGPA of 3.00.
• 3–5 years of experience with strong knowledge in technology and new media, plus understanding of legal/regulatory frameworks.
• Fresh graduates are welcome to apply.

Responsibilities

• Monitor, analyse and identify content on new media platforms to detect violations and flag actions.
• Coordinate with LEAs and ministries on anticipatory management and content takedown/escalation.
• Produce and manage statistical data related to new media in Malaysia when assigned.
• Generate articles for the sebenarya.myportal and maintain portal databases.
• Build documentation around analyses, methodologies, and data definitions.
• Engage in content monitoring activities and track key events to maintain organizational awareness and speed.
• Identify misuse using internal data, open-source intelligence, and third-party intel.
• Make decisions on complicated content moderation and escalation paths.
• Review sensitive content including graphics and disturbing subject matter.
• Utilise data to anticipate virality and potential public impact and refer cases as needed.
• Work collaboratively and independently on multiple projects in a fast-paced environment.
• Demonstrate quick learning and adaptability to evolving processes and needs.
• Deliver accurate, high-quality results with attention to detail.
• Ensure compliance with enforcement and regulatory requirements.
• Perform general duties as assigned by management.

Skills

Emerging tech

Metrics reporting

Analytical reporting

Technical writing

Enforcement knowledge

Education

Bachelor's degree

Job description

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Malaysian Communication and Multimedia Commission (MCMC) – Sepang, Selangor

Monitor, assess, interpret and analyse content-specific data and probe it to spot trends, extract information, create risk forecasting, and report content analytics to management of functions, in order to assist the stakeholders in making better-informed operational or policy decisions.

Job Responsibilities

1. Monitor, analyse and identify content on any new media platforms that may or have violated the written laws of Malaysia and flag for action in timely manner.

2. Action for offences case

• Need to refer Team Lead for direction on action/plan to be taken before bring-up to Director.
• Identification of element of violations on identified new media content.
• Develop recommendation on further course of action based on analysis and assessment.
• Action to be taken such as content removal, blocking/ suspension, first information report (FIR) and other action where needed.
• Prepare analysis, assessment, and report/memo/paper for escalation to other internal department and MCMC management.
• Assist complaint assessment beyond office hours.

3. Recognise trends and patterns and elevate issues.

4. Produce and manage statistical data relating to new media in Malaysia, as and when assigned by the management.

5. To generate of articles for the sebenarya.myportal, portal database backup, maintenance, and update to ensure smooth running.

6. Build clear documentation around ad hoc analyses, methodology, and data definitions for raw and munged data.

7. Coordinate with respective law enforcement agencies (LEAs) and Ministries on anticipatory management and prevention of harmful content, including issuing alerts, referrals, FIR and content takedown/escalation.

8. Implement content monitoring activities, as well as monitoring of key events and occurrences, to ensure high level of organizational awareness, speed reaction rate.

9. Proactively identify for currently undetected misuse or abuse by leveraging internal data, open-source intelligence and third party private intelligence.

10. Review of sensitive content sometimes involving graphics and disturbing subject matter.

11. Gather, analyse and utilise relevant data to anticipate on virality and potential backlash of any content to national security and public order, in ensuring action to refer or elevate cases to other department or other LEAs if necessary, as well as to develop ways to improve overall user experience.

12. Making complicated content moderation decisions including escalations to respective web portal or blog admins, for action.

13. Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community.

14. Use internal/external tools to review and flag user generated content (UGC) on the platform.

15. Mitigate within reasonable definitions any fraud, scams, or otherwise illegal activity occurring on UGC platforms.

16. Including but not limited to the above accountabilities/ key accountabilities.

Qualification & Work Experience

1. Bachelor's Degree in Communication, Computer Science, Information Technology, Law, or other related qualification from a recognized university with minimum CGPA of 3.00.

2. 3-5 years working experience, with strong knowledge in technology and new media, as well sound understandings of legal and regulatory frameworks.

3. Fresh graduate are welcome to apply

• Emerging technology synthesis
• In-depth understanding of metrics and reporting, including the introduction of new data points and methods for measuring social sentiment.
• Analytical reporting skills
• Technical writing skills
• Understanding of enforcement and compliance requirements
• Internet, open source, and web intelligence-gathering skills.
• Quick learner and adaptable to learn new processes, concepts, and skills
• Results-oriented, self-directed, and inquisitive
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
• Ability to work collaboratively and independently while managing multiple complex projects, assignments and/or responsibilities
• Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team oriented environment
• Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.

Candidate must be willing to work in Cyberjaya and Malaysian citizen.

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