Content Quality Specialist Vietnam

TikTok; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

TikTok is seeking a skilled QA & Policy Operations professional to join the Safety Model Operations team. You will help build and optimize automated safety models and lead quality assurance across projects, ensuring labeling accuracy and cross-region consistency.

You will perform deep-dive analyses of high-risk cases, translate complex policies into SOPs, and drive the content safety data closed-loop with global teams. Vietnamese proficiency is required for daily liaison with the local team.

Qualifications

• Experience in internet Trust & Safety, QA, AI data evaluation, or policy operations.
• Strong logical reasoning and synthesis skills.
• Proficiency in English; excellent written and verbal communication.
• Vietnamese proficiency required for daily liaison with local team in Vietnamese market.
• Ability to work in a fast-paced, cross-border environment.

Responsibilities

• Construct and iterate core Golden Sets for the content safety ecosystem.
• Analyze high-risk safety cases and translate macro policies into SOPs and operational guidelines.
• Collaborate with Operations, Algorithm, Product and global teams to identify system vulnerabilities and improve review quality.
• Establish universal QA methodologies and track data metrics to improve data accuracy and efficiency.

Skills

QA

Trust & Safety

AI data eval

Policy operations

Job description

About the team The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:

• Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency
• Monitoring quality performance and compliance against project-specific KPIs
• Identifying trends, risks, and potential gaps in processes or guidelines
• Providing structured feedback and improvement recommendations to the Central Project Team
• Supporting continual optimization of workflows, tools, and evaluation methodologies
• Improve Model performance of AI models

Responsibilities 1. Construct and iterate the core Golden Sets for the content safety ecosystem. Curate long-tail, high-risk, and complex edge cases to establish highly accurate data standards (Ground Truth) for platform safety policies, AI model evaluation, and global enforcement teams.

2. Conduct deep-dive analyses on high-risk and highly debated safety cases to accurately identify misapplication patterns and risk evolution trends. Lead the synthesis and abstraction of complex rules, translating macro policies into highly logical and executable Standard Operating Procedures (SOPs) and operational guidelines. 3. Drive the content safety data closed-loop.

Collaborate cross-functionally with Operations, Algorithm, Product, and global teams to identify system vulnerabilities based on Golden Set metrics, achieving bidirectional improvements in human review quality and AI agent interception efficacy. 4. Systematize universal methodologies for the content quality management framework and establish robust daily Quality Assurance (QA) mechanisms. Track and attribute core data metrics to enhance overall data accuracy and operational efficiency.

Responsibilities

About the team The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:

• Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency
• Monitoring quality performance and compliance against project-specific KPIs
• Identifying trends, risks, and potential gaps in processes or guidelines
• Providing structured feedback and improvement recommendations to the Central Project Team
• Supporting continual optimization of workflows, tools, and evaluation methodologies
• Improve Model performance of AI models

Responsibilities 1. Construct and iterate the core Golden Sets for the content safety ecosystem. Curate long-tail, high-risk, and complex edge cases to establish highly accurate data standards (Ground Truth) for platform safety policies, AI model evaluation, and global enforcement teams.

2. Conduct deep-dive analyses on high-risk and highly debated safety cases to accurately identify misapplication patterns and risk evolution trends. Lead the synthesis and abstraction of complex rules, translating macro policies into highly logical and executable Standard Operating Procedures (SOPs) and operational guidelines. 3. Drive the content safety data closed-loop.

Collaborate cross-functionally with Operations, Algorithm, Product, and global teams to identify system vulnerabilities based on Golden Set metrics, achieving bidirectional improvements in human review quality and AI agent interception efficacy. 4. Systematize universal methodologies for the content quality management framework and establish robust daily Quality Assurance (QA) mechanisms. Track and attribute core data metrics to enhance overall data accuracy and operational efficiency.

Qualifications

Minimum Qualifications: 1. Proven experience in internet Trust & Safety, Quality Assurance (QA), AI data evaluation, or policy operations. 2. Exceptional logical reasoning and synthesis skills.

Proven ability to navigate complex and ambiguous business scenarios to identify underlying root causes and independently deliver structured solutions. 3. Professional working proficiency in English. Extreme attention to detail and standard consistency, paired with outstanding cross-cultural written and verbal communication skills.

4. Highly self-motivated with a strong sense of ownership. Capable of embracing uncertainty in a fast-paced, cross-border collaborative environment, effectively driving multiple parallel tasks to deliver solid business results. 5. Vietnamese proficiency is also required, as it is mandatory for daily liaison with the local team in the Vietnamese market and the accurate communication of business information.

Preferred Qualifications: 1. Familiarity with machine learning logic and data labeling frameworks is a strong plus.

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.