Content Quality and Evaluation Specialist - Spanish

TikTok; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

TikTok seeks a Content Quality and Evaluation Specialist - Spanish to lead QA and evaluation activities for Safety Model Operations. The role focuses on ensuring accurate labeling, monitoring KPIs, and driving process improvements across regions.

The ideal candidate brings experience in internet Trust & Safety, strong analytical skills, and fluency in English and Spanish to communicate with the local team daily and support cross-border collaboration.

Qualifications

• Experience in internet Trust & Safety, QA, AI data evaluation, or policy operations.
• Proven ability to navigate complex business scenarios to identify root causes and deliver solutions.
• Professional working proficiency in English.
• Spanish proficiency is mandatory for daily liaison with the local team.

Responsibilities

• Conduct detailed reviews and RCA's to ensure labeling accuracy and consistency.
• Monitor quality performance and KPIs for projects.
• Identify trends, risks, and gaps in processes or guidelines.
• Provide structured feedback to the Central Project Team for improvement.
• Support optimization of workflows, tools, and evaluation methodologies.
• Improve model performance of AI models.

Skills

QA & data eval

Trust & Safety

Spanish proficiency

English communication

Root cause analysis

Job description

Content Quality and Evaluation Specialist - Spanish

About the team The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:

• Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency
• Monitoring quality performance and compliance against project-specific KPIs
• Identifying trends, risks, and potential gaps in processes or guidelines
• Providing structured feedback and improvement recommendations to the Central Project Team
• Supporting continual optimization of workflows, tools, and evaluation methodologies
• Improve Model performance of AI models

Responsibilities

About the team The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:

• Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency
• Monitoring quality performance and compliance against project-specific KPIs
• Identifying trends, risks, and potential gaps in processes or guidelines
• Providing structured feedback and improvement recommendations to the Central Project Team
• Supporting continual optimization of workflows, tools, and evaluation methodologies
• Improve Model performance of AI models

Qualifications

Minimum Qualifications 1. Proven experience in internet Trust & Safety, Quality Assurance (QA), AI data evaluation, or policy operations. 2. Exceptional logical reasoning and synthesis skills.

Proven ability to navigate complex and ambiguous business scenarios to identify underlying root causes and independently deliver structured solutions. 3. Professional working proficiency in English. Extreme attention to detail and standard consistency, paired with outstanding cross-cultural written and verbal communication skills.

4. Highly self-motivated with a strong sense of ownership. Capable of embracing uncertainty in a fast-paced, cross-border collaborative environment, effectively driving multiple parallel tasks to deliver solid business results. 5. Spanish proficiency is also required, as it is mandatory for daily liaison with the local team in the Spanish market and the accurate communication of business information.

Preferred Qualifications: 1. Familiarity with machine learning logic and data labeling frameworks is a strong plus.

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.

TikTok is the world's leading destination for short-form video. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career. We have offices across Asia Pacific, the Middle East, Europe, and the Americas – and we're just getting started.