Compensation and Benefits Specialist

Teleperformance Malaysia Sdn Bhd; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd in Penang is seeking a Compensation and Benefits Specialist to oversee payroll-related programmes, benefits schemes, and policy updates. The role partners with HR teams to ensure accurate data and compliant practices.

You will handle compensation cycles, respond to employee inquiries, and support process improvements while maintaining confidentiality and governance across local and regional initiatives.

Qualifications

• Diploma or degree in HR, Business Administration, Psychology or related discipline.
• 3–5 years of relevant experience in Compensation & Benefits or HR Operations.
• Experience in the BPO industry is an advantage.

Responsibilities

• Support the administration, review, and maintenance of compensation and benefits programmes.
• Assist in the development of compensation policies, salary structures, and benchmarking.
• Support annual compensation cycles including salary review, bonus administration, and benefits renewals.
• Provide day-to-day operational support for employee benefits.
• Handle HR Helpdesk enquiries related to compensation, benefits, policies and processes.
• Ensure accurate and timely updates of employee records and HR data in relevant systems.
• Prepare compensation and benefits reports, dashboards, and documentation for audits.
• Collaborate with Payroll, HR Business Partners, and other internal stakeholders.
• Ensure adherence to statutory requirements and internal HR policies.
• Contribute to digitalization initiatives and continuous process improvement.

Skills

Microsoft Office

Education

Diploma or Degree in Human Resources, Business Administration, Psychology

Tools

HR systems

Job description

Work location: Livingston or One Precinct Penang, Malaysia

Working hours: 9-6PM, Monday-Friday, Malaysia PH off

Position Overview

The Compensation and Benefits Specialist supports the administration and continuous improvement of compensation and benefits programmes while ensuring efficient HR operational support. This role works closely with internal stakeholders to maintain compliance, manage employee enquiries, and support compensation-related initiatives.

Key Responsibilities

Compensation & Benefits Administration

Support the administration, review, and maintenance of compensation and benefits programmes.

Assist in the development and implementation of compensation policies, salary structures, and benchmarking exercises.

Support annual compensation cycles including salary review, bonus administration, and benefits renewals.

Employee Benefits Operations

Provide day-to-day operational support for employee benefits.

Collaborate with external vendors and service providers related to benefits administration.

HR Helpdesk & Employee Support

Manage HR Helpdesk enquiries by responding to employee queries related to compensation, benefits, HR policies, and HR processes within agreed service levels.

HR Data Management

Ensure accurate and timely updates of employee records and HR data in relevant systems.

Maintain proper documentation and ensure compliance with data confidentiality requirements.

Reporting & Documentation

Prepare compensation and benefits reports, dashboards, and documentation for audits or management review.

Stakeholder Collaboration

Work closely with Payroll, HR Business Partners, and other internal stakeholders to ensure smooth HR operations.

Compliance & Governance

Ensure adherence to statutory requirements and internal HR policies.

Process Improvement

Contribute to digitalization initiatives and continuous process improvement to enhance HR Helpdesk and Compensation & Benefits operational efficiency.

HR Projects

Support local, regional, and global HR initiatives and projects as required.

Role Requirements

Education

Diploma or Degree in Human Resources, Business Administration, Psychology, or a related discipline.

Experience

3–5 years of relevant experience in Compensation & Benefits, HR Operations, or related HR functions.

Experience within the BPO industry is an advantage.

Final job title may vary depending on candidate experience.

Technical Skills

Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Knowledge of the Malaysian Employment Act is advantageous.

Understanding of HR policies, SOPs, and HR systems (training will be provided where necessary).

Familiarity with employee data management and confidentiality practices.

Language Requirements

Additional language proficiency such as Mandarin is an advantage.

Other Requirements

Possession of own transportation for occasional travel between company sites if required.