Compensation & Benefit Specialist

Teleperformance Malaysia Sdn Bhd; George Town; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Health and medical coverage

Flexible working arrangements

Job summary

Teleperformance Malaysia Sdn Bhd is hiring a Compensation & Benefits Specialist to join the HR team in George Town, Penang. This full-time role focuses on administering and optimising compensation and benefits programmes, benchmarking against market standards and guiding management and staff on remuneration matters.

You will collaborate with Payroll, HR Business Partners, and other stakeholders to deliver efficient HR operations, maintain confidential HR data, and support global HR projects.

Qualifications

• Diploma or Degree in Human Resources, Business Administration, Psychology or related discipline.
• 3–5 years of relevant experience in Compensation & Benefits, HR Operations, or related HR functions.
• BPO industry experience is an added advantage.
• Knowledge of the Malaysian Employment Act is advantageous.
• Fluent in English; Mandarin speaker is a plus.

Responsibilities

• Compensation & Benefits Administration: support administration, review and maintenance of programmes.
• Develop and implement compensation policies, salary structures and benchmarking.
• Assist annual compensation activities including salary reviews, bonus administration and benefits renewals.
• Employee Benefits Operations: provide day-to-day support and coordinate with vendors.
• HR Helpdesk & Employee Support: manage enquiries and ensure service levels.
• HR Data Management: maintain records in HR systems with confidentiality.
• Reporting & Documentation: prepare reports and dashboards for management/audit.
• Stakeholder Collaboration: work with Payroll and HR Business Partners.
• Compliance & Governance: ensure processes comply with statutory requirements.
• Process Improvement & HR Projects: contribute to HR digitalisation and initiatives.

Skills

Fluent English

Mandarin speaker

Education

Diploma or Degree in Human Resources, Business Administration, Psychology

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

About the role Teleperformance Malaysia Sdn Bhd is seeking a Compensation & Benefits Specialist to join our Human Resources team in George Town, Penang. This is a full-time position offering a strategic opportunity to manage and optimise our compensation and benefits programmes across the organisation. In this role, you will play a crucial part in ensuring our remuneration strategies align with market standards, support employee engagement, and contribute to our overall business objectives. You will be responsible for administering benefits programmes, analysing compensation data, and providing expert guidance to both management and employees on remuneration matters.

Key Responsibilities

Compensation & Benefits Administration

Support the administration, review, and maintenance of compensation and benefits programmes.

Assist in developing and implementing compensation policies, salary structures, and market benchmarking exercises.

Support annual compensation activities, including salary reviews, bonus administration, and benefits renewals.

Employee Benefits Operations

Provide day-to-day operational support for employee benefits.

Coordinate with external benefits vendors and service providers to ensure smooth administration and service delivery.

HR Helpdesk & Employee Support

Manage HR Helpdesk enquiries and respond to employee queries relating to compensation, benefits, HR policies, and HR processes.

Ensure employee enquiries are handled accurately and within agreed service levels.

HR Data Management

Maintain accurate and timely employee records and HR data within relevant HR systems.

Ensure proper documentation and adherence to data confidentiality requirements.

Reporting & Documentation

Prepare compensation and benefits reports, dashboards, and documentation for management review and audit purposes.

Stakeholder Collaboration

Work closely with Payroll, HR Business Partners, and other internal stakeholders to support smooth and effective HR operations.

Compliance & Governance

Ensure compensation and benefits processes comply with applicable statutory requirements and internal HR policies.

Process Improvement & HR Projects

Contribute to HR digitalisation and continuous improvement initiatives to enhance HR Helpdesk and C&B operational efficiency.

Support local, regional, and global HR projects and initiatives as required.

What we're looking for

Diploma or Degree in Human Resources, Business Administration, Psychology, or a related discipline.

3–5 years of relevant experience in Compensation & Benefits, HR Operations, or related HR functions.

BPO industry experience will be an added advantage.

Strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.

Knowledge of the Malaysian Employment Act is advantageous.

Good understanding of HR policies, SOPs, and HR systems.

Experience in employee data management with strong attention to confidentiality.

Fluent in English; Mandarin-speaker as additional languages will be an advantage.

Possess own transportation for occasional travel between company sites(Georgetown & Bayan Lepas), where required.

Only shortlisted will be contacted

What we offer At Teleperformance Malaysia Sdn Bhd, we are committed to creating a supportive and engaging workplace where our employees can thrive. We offer a competitive compensation and benefits package, including health and medical coverage, retirement contributions, and flexible working arrangements where applicable. We invest in the professional development of our team through training programmes and career progression opportunities. Our inclusive workplace culture promotes work-life balance, employee wellness initiatives, and recognition programmes that celebrate individual and team achievements. We believe in supporting the wellbeing of all employees and welcome discussions about any adjustments or additional support you may require during the recruitment process or in your role.

About us Teleperformance Malaysia Sdn Bhd is a leading global provider of customer experience and business process outsourcing services. With a strong presence in Malaysia and internationally, we are dedicated to delivering exceptional service through our talented and diverse workforce. Our company culture emphasises innovation, customer focus, and employee excellence. We pride ourselves on fostering an environment where professionals can develop their careers, contribute meaningfully to our mission, and be part of a dynamic, growing organisation. We are committed to being an employer of choice in the region, valuing diversity, inclusion, and the continuous development of our team members.