Collections Specialist

K&B Global Sdn. Bhd.; Petaling Jaya; On-site; MYR 33,000 - 61,000; Full time

Job summary

K&B Global Sdn. Bhd. in Petaling Jaya, Malaysia, seeks a diligent Collection Specialist to manage accounts receivable, reduce delinquencies, and maintain strong customer relationships through phone, email, and WhatsApp outreach.

You will conduct outbound calls, negotiate payment terms, resolve disputes, and send reminders with clear payment links. Strong communication and negotiation skills are essential for handling stressful conversations calmly.

Qualifications

• Minimum 1–2 years in collections, customer service, or telemarketing.
• Excellent verbal and written communication with negotiation abilities.
• Familiarity with CRM software, ticketing systems, and WhatsApp Business API tools.

Responsibilities

• Voice Collection (Call): Conduct outbound calls to customers with overdue balances according to schedules.
• Negotiate payment terms and settlement structures professionally.
• Resolve billing disputes or payment issues by listening to customer concerns and providing accurate solutions.
• Written Outreach (Email & WhatsApp): Send automated and manual email reminders with clear payment links and invoices.
• Leverage WhatsApp Business to send polite payment alerts and follow-ups.
• Maintain communication templates across email and WhatsApp for consistent brand tone.

Skills

Verbal communication

Written communication

Negotiation

Emotional intelligence

Patience

Tools

CRM software

Ticketing systems

WhatsApp Business API tools

Job description

We are seeking a diligent and communicative Collection Specialist to manage accounts receivable and reduce outstanding delinquency. The ideal candidate will specialize in contacting customers through a multi-channel approach—Phone Calls, Emails, and WhatsApp—to remind them of overdue payments, negotiate repayment plans, and maintain positive customer relationships

Voice Collection (Call)

Conduct outbound calls to customers with overdue balances according to company schedules.

Negotiate payment terms and settlement structures professionally while adhering to fair collection practices.

Resolve billing disputes or payment issues by listening to customer concerns and providing accurate solutions.

Written Outreach (Email & WhatsApp)

Send automated and manual email reminders featuring clear payment links, invoices, and breakdown details.

Leverage WhatsApp Business to send quick, polite, and compliant payment alerts and instant follow-ups.

Maintain communication templates across email and WhatsApp to ensure consistent, professional brand tone.

Requirements

Experience: Minimum 1–2 years of experience in collections, customer service, or telemarketing.

Skills: Excellent verbal and written communication skills with strong negotiation and persuasion abilities.

Tools: Familiarity with CRM software, ticketing systems, and WhatsApp Business API tools.

Attributes: High emotional intelligence, patience, and the ability to handle stressful conversations calmly.