COLLECTION RECOVERY EXECUTIVE

GREATFAME DYNASTY CREDIT SDN. BHD.; Pasir Gudang; On-site; MYR 39,000 - 61,000; Full time

Job summary

GREATFAME DYNASTY CREDIT SDN. BHD. is seeking an experienced collections professional to monitor overdue accounts and secure timely payments.

You will contact customers through phone, email, and formal correspondence to recover balances and negotiate feasible repayment plans in line with company guidelines. Ideal candidates hold a diploma or degree in Finance, Accounting or Business Administration, with 2–3 years of relevant experience.

Qualifications

• Strong negotiation and communication skills.
• Firm, disciplined, and able to handle challenging customers professionally.
• Target-oriented with good follow-up and time management skills.
• Proficiency in Microsoft Office applications (Excel preferred).

Responsibilities

• Monitor and follow up on overdue accounts to ensure timely payment.
• Contact customers via phone, email, and formal correspondence to recover outstanding balances.
• Negotiate repayment plans and settlement terms within company guidelines.
• Track and update collection activities in the system accurately.
• Prepare aging reports and collection status updates for management review.
• Escalate long outstanding accounts for legal action or external recovery when necessary.

Skills

Negotiation

Communication

Time management

MS Excel

Education

Diploma or Degree in Finance/Accounting/Business Administration

Tools

Microsoft Excel

Job description

This role involves monitoring and following up on overdue accounts to ensure timely payment, contacting customers via phone, email, and formal correspondence to recover outstanding balances, and negotiating repayment plans and settlement terms within company guidelines.

Key responsibilities

Monitor and follow up on overdue accounts to ensure timely payment

Contact customers via phone, email, and formal correspondence to recover outstanding balances

Negotiate repayment plans and settlement terms within company guidelines

Track and update collection activities in the system accurately

Investigate and resolve payment discrepancies or disputes with relevant departments

Prepare aging reports and collection status updates for management review

Escalate long outstanding accounts for legal action or external recovery when necessary

Ensure adherence to company SOP, credit policies, and regulatory requirements

Perform scheduled site visits to the borrower's residence, workplace, or guarantor address for verification, follow-up, or negotiation

Trace and investigate customers who have become unreachable or provided false information

About you

SPM, Diploma or Degree in Finance, Accounting, Business Administration, or related field

Minimum 2–3 years of experience in collection, credit recovery, or accounts receivable

Strong negotiation and communication skills

Firm, disciplined, and able to handle challenging customers professionally

Target-oriented with good follow-up and time management skills

Proficient in Microsoft Office applications (especially Excel)

High level of integrity, confidentiality, and responsibility