Collections Officer

Monee; Kuala Lumpur; On-site; MYR 45,000 - 71,000; Full time

Job summary

Monee is seeking a details-focused Debt Collection Officer in Kuala Lumpur to handle outbound calls, negotiate repayments, and pursue delinquent accounts in line with KPIs.

You will review accounts, arrange payment plans, monitor statuses, and cooperate with legal actions when needed, while adhering to company policies and providing timely customer support in English and Mandarin.

Qualifications

• Bachelor’s degree in finance, accounting or related field.
• Strong written and verbal communication in English and Mandarin.
• Detail-oriented with goal-oriented mindset.

Responsibilities

• Conduct reminder calls to delinquent customers to regularize overdue payments.
• Negotiate with customers to establish repayment plans and settlements.
• Resolve customer issues and complaints within stipulated time frames.
• Provide remedial actions, review accounts and pursue legal actions to recover debts.
• Ensure collection actions comply with guidelines and policies.
• Perform administrative duties, manage payment arrangements, and monitor accounts.

Skills

English

Mandarin

Attention to detail

Communication

Education

Bachelor's degree in finance/accounting

Job description

About The Team

As a member of the loan collection & recovery team, you will be responsible for handling outbound phone calls and negotiating payments with customers. This involves achieving set collection targets, following up on arrears, and responding to customer inquiries regarding their accounts and finance charges. Your role includes monitoring collection status and processes, investigating cases for efficient collection activities, and managing delinquent accounts in alignment with KPIs and overall collection goals.

About The Team

As a member of the loan collection & recovery team, you will be responsible for handling outbound phone calls and negotiating payments with customers. This involves achieving set collection targets, following up on arrears, and responding to customer inquiries regarding their accounts and finance charges. Your role includes monitoring collection status and processes, investigating cases for efficient collection activities, and managing delinquent accounts in alignment with KPIs and overall collection goals.

Job Description

• Conduct reminder calls to delinquent customers to regularize their overdue payments.
• Negotiate with customers to establish acceptable repayment plans and composite settlements.
• Resolve customer issues and complaints within stipulated time frames.
• Provide appropriate remedial actions, including reviewing accounts and pursuing effective legal actions for debt recovery to minimize losses.
• Ensure all collection and recovery actions comply with corporate guidelines and collection policies.
• Perform administrative duties, manage payment arrangements, and monitor accounts.

Requirements

• Bachelor's degree in finance, accounting, or a related field.
• At least 1 - 3 years of experience in managing delinquent accounts.
• Meticulous with strong attention to detail, goal and result-oriented.
Possess a positive attitude, confidence, self-motivation, and prompt follow-up skills.
• Strong written and verbal communication skills; proficient in both English and Mandarin.
• Ability to thrive in a fast-paced environment.
• A team player capable of working independently.