Proactive Multichannel Collections Specialist

K&B Global Sdn. Bhd.; Petaling Jaya; On-site; MYR 39,000 - 58,000; Full time

Job summary

K&B Global Sdn. Bhd. in Malaysia is seeking a diligent Collection Specialist to manage accounts receivable and reduce delinquency. You will communicate via Phone Calls, Emails, and WhatsApp to remind customers of overdue payments and negotiate repayment plans.

Responsibilities include outbound calls, negotiating terms, resolving disputes, sending reminders with invoices, and maintaining templates for a consistent brand tone across channels.

Qualifications

• Experience in collections, customer service, or telemarketing is required.
• Excellent verbal and written communication with strong negotiation skills.

Responsibilities

• Conduct outbound calls to customers with overdue balances according to schedules.
• Negotiate payment terms and settlement structures professionally.
• Resolve billing disputes by listening to customer concerns and providing solutions.
• Send automated and manual email reminders with invoices and payment links.
• Use WhatsApp Business for compliant payment alerts and follow-ups.
• Maintain communication templates across email and WhatsApp for consistent brand tone.

Job description

K&B Global Sdn. Bhd. in Malaysia is seeking a diligent Collection Specialist to manage accounts receivable and reduce delinquency. You will communicate via Phone Calls, Emails, and WhatsApp to remind customers of overdue payments and negotiate repayment plans.

Responsibilities include outbound calls, negotiating terms, resolving disputes, sending reminders with invoices, and maintaining templates for a consistent brand tone across channels.