Collection Executive

MEWAHMAS RESOURCES SDN. BHD.; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Base salary + commission

Annual Leave

Sick Leave

Supportive team culture

Job summary

MEWAHMAS RESOURCES SDN. BHD. is seeking a proactive Collection Executive to manage loan accounts, reduce defaults, and optimize recoveries.

The role focuses on outbound/inbound calls, negotiating settlements, and collaborating with legal on complex cases in a fast-paced environment. The ideal candidate has a Diploma with relevant collections experience, excellent communication, and strong negotiation skills.

Qualifications

• Diploma holder with relevant experience preferred (Fresh graduates are encouraged to apply!).
• Prior experience in collections, credit control, or litigation is a major plus.
• Excellent verbal communication skills paired with a confident, outgoing personality.
• Strong negotiation tactics, time management, and the ability to perform well under pressure.

Responsibilities

• Outbound calls and inbound collection inquiries; negotiate settlement plans and build rapport with clients.
• Collaborate with legal counsel on complex cases and implement strategic action plans to maximize recoveries.
• Track ongoing loans to minimize defaults and bad debts in line with company policies.
• Meet and exceed daily productivity metrics (call attempts, successful contacts, amount collected).
• Accurately record collection outcomes and alert management on uncooperative or high-risk accounts.
• Assist with additional assignments and duties as requested by management.

Skills

Negotiation

Communication

Time management

Pressure handling

Education

Diploma holder

Job description

We are looking for a proactive, results-oriented Collection Executive to join our team. In this role, you will play a crucial part in managing loan accounts, minimizing defaults, and optimizing payment recoveries. If you have great communication skills, a knack for negotiation, and thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities

Customer Outreach & Negotiation: Perform outbound calls and attend to inbound collection inquiries promptly. Negotiate settlement plans professionally while building positive rapport with clients.

Legal & Strategy Liaison: Collaborate with legal counsel on complex cases and implement strategic action plans to maximize recoveries and minimize collection losses.

Account Management: Track ongoing loans to minimize defaults and bad debts, ensuring all collection actions strictly align with corporate guidelines and policies.

Performance Targets: Meet and exceed daily productivity metrics (call attempts, successful contacts, and total amount collected).

Reporting & Escalation: Accurately record collection outcomes and promptly alert management regarding uncooperative or high-risk accounts.

Ad-Hoc Tasks: Assist with additional assignments and duties as requested by management.

Requirements & Qualifications

Education: Diploma holder with relevant experience preferred (Fresh graduates are encouraged to apply!).

Experience: Prior experience in collections, credit control, or litigation is a major plus.

Communication: Excellent verbal communication skills paired with a confident, outgoing personality.

Skills: Strong negotiation tactics, time management, and the ability to perform well under pressure.

Base Salary + Commission

Annual Leave & Sick Leave

Supportive and dynamic team culture