Unit Head, Collections Admin

OCBC Bank (Malaysia) Berhad; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits and development

Job summary

OCBC Bank (Malaysia) Berhad is seeking an experienced Collections Administrative Manager to lead the Administrative Team within the Collections Department. You will oversee billing/credit refund submissions, system maintenance, and handling credit processing files.

The role emphasizes end-to-end bookings for AKPK and Internal R&R accounts, ensuring timely GL reconciliation, regulatory compliance, and regular portfolio reporting.

Qualifications

• 5–8 years of experience in Collections, including 2–3 years in a supervisory role.
• Strong knowledge of credit policies, compliance requirements, and collections strategies.
• Hands-on experience in collections operations, including AKPK, Restructuring & Rescheduling (R&R).
• Experience with collections and recovery systems.
• Knowledge of risk management principles in collections.
• Excellent communication, negotiation, and stakeholder management.
• Effective people management and team leadership abilities.
• Strong process, workflow, problem-solving and decision-making skills.
• Proactive, independent worker with a positive attitude and MS Excel proficiency.

Responsibilities

• Manage overall Administrative Team including billing/credit refund submissions to Finance, system maintenance, handling Security Envelopes and Credit Processing files.
• Manage end-to-end booking of AKPK & Internal R&R accounts.
• Provide support for all back-end administrative activities to the Collections Department.
• Monitor and ensure GL reconciliation is performed and cleared by the team within the timeline.
• Ensure all processes are complied and smooth BAU execution with no backlog.
• Ensure compliance with regulatory and internal policies.
• Monitor portfolio performance and provide regular reporting to management.
• Proactively identify and drive process improvement opportunities, leveraging AI and automation tools to enhance operational efficiencies.
• Manage staffing, workload allocation, and backup planning within the team.

Skills

Collections experience

People management

Communication skills

Negotiation skills

Analytical thinking

MS Excel proficiency

Tools

MS Excel

Reporting tools

Job description

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Description:

• Manage overall Administrative Team including billing/credit refund submissions to Finance, system maintenance, handling Security Envelopes and Credit Processing files.
• Manage end-to-end booking of AKPK & Internal R&R (Restructured & Rescheduled) accounts.
• Provide support for all back-end administrative activities to the entire Collections Department.
• Monitor and ensure GL reconciliation is performed and cleared by the team within the timeline.
• Ensure all processes are complied and smooth BAU execution with no backlog.
• Ensure compliance with regulatory and internal policies.
• Monitor portfolio performance and provide regular reporting to management.
• Proactively identify and drive process improvement opportunities, leveraging AI and automation tools to enhance operational efficiencies.
• Manage staffing, workload allocation, and backup planning within the team.

Job Requirement:

• 5–8 years of experience in Collections, including 2–3 years in a supervisory role.
• Strong knowledge of credit policies, compliance requirements, and collections strategies.
• Hands-on experience in collections operations, including AKPK, Restructuring & Rescheduling (R&R), and administrative support.
• Practical experience with collections and recovery systems.
• Good understanding of collections-related risk management principles.
• Strong communication, negotiation, and stakeholder management skills.
• Effective people management, interpersonal, and team leadership abilities.
• Strong process, workflow, problem-solving, and decision-making skills.
• Ability to resolve issues, manage expectations, and work independently with a positive attitude.
• Proficient in MS Excel and reporting tools.

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Job Description:

• Manage overall Administrative Team including billing/credit refund submissions to Finance, system maintenance, handling Security Envelopes and Credit Processing files.
• Manage end-to-end booking of AKPK & Internal R&R (Restructured & Rescheduled) accounts.
• Provide support for all back-end administrative activities to the entire Collections Department.
• Monitor and ensure GL reconciliation is performed and cleared by the team within the timeline.
• Ensure all processes are complied and smooth BAU execution with no backlog.
• Ensure compliance with regulatory and internal policies.
• Monitor portfolio performance and provide regular reporting to management.
• Proactively identify and drive process improvement opportunities, leveraging AI and automation tools to enhance operational efficiencies.
• Manage staffing, workload allocation, and backup planning within the team.

Job Requirement:

• 5–8 years of experience in Collections, including 2–3 years in a supervisory role.
• Strong knowledge of credit policies, compliance requirements, and collections strategies.
• Hands-on experience in collections operations, including AKPK, Restructuring & Rescheduling (R&R), and administrative support.
• Practical experience with collections and recovery systems.
• Good understanding of collections-related risk management principles.
• Strong communication, negotiation, and stakeholder management skills.
• Effective people management, interpersonal, and team leadership abilities.
• Strong process, workflow, problem-solving, and decision-making skills.
• Ability to resolve issues, manage expectations, and work independently with a positive attitude.
• Proficient in MS Excel and reporting tools.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

OCBC Bank, is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southest Asia by assets and one of the world’s most high-rated banks, with an Aa1 rating from Moody’s. It is also ranked by Bloomberg Markets as the world’s strongest bank.

OCBC Bank and its subsidiaries offer a broad array of specialist financial services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC Bank’s key markets are Singapore’s Malaysia, Indonesia and Greater China. It has a network of over 600 branches and representative offices in 18 countries and territories, including more than 330 branches and offices in Indonesia that are operated by its subsidiary, Bank OCBC NISP

OCBC Bank’s insurance subsidiary, Great Eastern Holdings, is the largest Insurance group in Singapore and Malaysia by assets. Its asset management subsidiary, Lion Group Investor, is one of the largest private sector asset management companies in Southest Asia. Private Banking services are provided by subsidiary Bank of Singapore, which continued to gain industry recognition in 2011 including being voted ‘Outstanding Private Bank in Asia Pacific’ by Private Banker international

After being actively involved in offering Islamic banking products and services since 1995, OCBC Bank launched its wholly-owned Islamic banking subsidiary, OCBC Al-Amin Bank Berhad, on 1 December 2008. OCBC Al-Amin offers products and services which are developed based on the applicable Shariah contract and with the endorsement of the Shariah Advisory Committee to meet the requirements of both Muslims and non-Muslims alike.

OCBC Bank, is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southest Asia by assets and one of the world’s most high-rated banks, with an Aa1 rating from Moody’s. It is also ranked by Bloomberg Markets as the world’s strongest bank.

OCBC Bank and its subsidiaries offer a broad array of specialist financial services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC Bank’s key markets are Singapore’s Malaysia, Indonesia and Greater China. It has a network of over 600 branches and representative offices in 18 countries and territories, including more than 330 branches and offices in Indonesia that are operated by its subsidiary, Bank OCBC NISP

OCBC Bank’s insurance subsidiary, Great Eastern Holdings, is the largest Insurance group in Singapore and Malaysia by assets. Its asset management subsidiary, Lion Group Investor, is one of the largest private sector asset management companies in Southest Asia. Private Banking services are provided by subsidiary Bank of Singapore, which continued to gain industry recognition in 2011 including being voted ‘Outstanding Private Bank in Asia Pacific’ by Private Banker international

After being actively involved in offering Islamic banking products and services since 1995, OCBC Bank launched its wholly-owned Islamic banking subsidiary, OCBC Al-Amin Bank Berhad, on 1 December 2008. OCBC Al-Amin offers products and services which are developed based on the applicable Shariah contract and with the endorsement of the Shariah Advisory Committee to meet the requirements of both Muslims and non-Muslims alike.

OCBC Bank, is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southest Asia by assets and one of the world’s most high-rated banks, with an Aa1 rating from Moody’s. It is also ranked by Bloomberg Markets as the world’s strongest bank.

OCBC Bank and its subsidiaries offer a broad array of specialist financial services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC Bank’s key markets are Singapore’s Malaysia, Indonesia and Greater China. It has a network of over 600 branches and representative offices in 18 countries and territories, including more than 330 branches and offices in Indonesia that are operated by its subsidiary, Bank OCBC NISP

OCBC Bank’s insurance subsidiary, Great Eastern Holdings, is the largest Insurance group in Singapore and Malaysia by assets. Its asset management subsidiary, Lion Group Investor, is one of the largest private sector asset management companies in Southest Asia. Private Banking services are provided by subsidiary Bank of Singapore, which continued to gain industry recognition in 2011 including being voted ‘Outstanding Private Bank in Asia Pacific’ by Private Banker international

After being actively involved in offering Islamic banking products and services since 1995, OCBC Bank launched its wholly-owned Islamic banking subsidiary, OCBC Al-Amin Bank Berhad, on 1 December 2008. OCBC Al-Amin offers products and services which are developed based on the applicable Shariah contract and with the endorsement of the Shariah Advisory Committee to meet the requirements of both Muslims and non-Muslims alike.