Collection & Sales Officer

Bank Pertanian Malaysia Berhad (Agrobank); Kluang; On-site; MYR 42,000 - 64,000; Full time

Job summary

Agrobank in Malaysia is seeking staff to support branch performance through customer engagement, lead generation, and timely processing of documentation and credit monitoring. The role emphasizes coordinating with Credit Units, Legal and Compliance to ensure a smooth end-to-end customer journey and to meet KPIs.

The candidate will participate in branch business planning, maintain accurate customer records, and assist with audits and reporting while building networks within customer organizations

Job description

1.To ensure collection performance is achieved in line with the branch target.

2.Participate in marketing activities, promotional campaigns and lead generation efforts.

3.Conduct preliminary customer assessments and profiling to support business acquisition efforts.

4.Ensure timely and accurate processing of documentation, disbursement and credit monitoring in compliance with bank policy.

5.Engage directly with customers regarding sales-related matters, including product explanation, appointment scheduling, document collection and service enquiries.

6.Coordinate closely with Branch Credit Unit, Credit Admin, Legal and Compliance to ensure a smooth end-to-end customer journey.

7.Participate in developing and executing branch business plans to meet all KPIs and strategic goals.

8.Maintain accurate customer and financing records in internal systems to support performance tracking and reporting.

9.Participate in internal audits and ensure full compliance with regulatory and internal guidelines.

10.Provide administrative support to Branch Credit Teams and branch management including meeting preparation, sales tracking and report compilation.

11.Build rapport and develop meaningful networking in the customer's organization.

12.Ensure consistent branch-level compliance with mandate segmentation reporting by accurately applying approved definitions, financing attributes, purpose codes, and classification logic in line with the new Performance Measurement Framework (PMF) guidelines, while minimizing operational disruption.

At Agrobank, our mission is to provide a holistic range of financial services and banking facilities with a focus on the agricultural sector.We dedicate our priority to the needs of our customers by providing attractive products and services such as savings activities, banking services, takaful, financing and advisory services.

Agrobank is a continuity of the former Bank Pertanian Malaysia which has 40 years of experience in agricultural banking and an excellent track record in shaping and developing successful entrepreneurs. With a wide network of branches throughout Malaysia, we are confident of providing the best services to all.

Agrobank is a Government-owned Bank under the Minister of Finance Incorporated (MFI). The bank’s financing of the agricultural sector is driven by a policy set forth by the Ministry of Agriculture and Agro-Based Industry (MOA). Agrobank today operates through 190 branches throughout Malaysia, and employs over 3,400 employees.

At Agrobank, our mission is to provide a holistic range of financial services and banking facilities with a focus on the agricultural sector.We dedicate our priority to the needs of our customers by providing attractive products and services such as savings activities, banking services, takaful, financing and advisory services.

Agrobank is a continuity of the former Bank Pertanian Malaysia which has 40 years of experience in agricultural banking and an excellent track record in shaping and developing successful entrepreneurs. With a wide network of branches throughout Malaysia, we are confident of providing the best services to all.

Agrobank is a Government-owned Bank under the Minister of Finance Incorporated (MFI). The bank’s financing of the agricultural sector is driven by a policy set forth by the Ministry of Agriculture and Agro-Based Industry (MOA). Agrobank today operates through 190 branches throughout Malaysia, and employs over 3,400 employees.