CREDIT RECOVERY OFFICER

SATWIK & PARTNERS SDN BHD; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

SATWIK & PARTNERS SDN BHD in Kuala Lumpur is seeking a proactive Debt Collection Officer to contact customers, negotiate payment plans, and pursue outstanding balances while maintaining accurate records in our system.

You will handle customer inquiries, track promises, escalate high-risk accounts to the Team Leader, and work toward monthly collection targets in line with company policies and client requirements.

Responsibilities

• Contact customers by phone to follow up on outstanding payments.
• Negotiate and arrange suitable payment plans with customers.
• Follow up on promised payments and ensure payments are made on time.
• Handle customer enquiries and explain outstanding balances.
• Update customer payment and collection records in the system.
• Achieve monthly collection targets set by the company.
• Maintain proper records of all calls, follow-ups and payment arrangements.
• Escalate difficult or high-risk accounts to the Team Leader.
• Follow company policies, procedures and client requirements.
• Perform other duties related to debt recovery and collection as assigned.

Job description

Contact customers by phone to follow up on outstanding payments.

Negotiate and arrange suitable payment plans with customers.

Follow up on promised payments and ensure payments are made on time.

Handle customer enquiries and explain outstanding balances.

Update customer payment and collection records in the system.

Achieve monthly collection targets set by the company.

Maintain proper records of all calls, follow-ups and payment arrangements.

Escalate difficult or high-risk accounts to the Team Leader.

Follow company policies, procedures and client requirements.

Perform other duties related to debt recovery and collection as assigned.