Collection Executive

Talent Recruit; Selangor; On-site; MYR 28,000 - 50,000; Full time

Job summary

Talent Recruit represents a licensed financial services client based in Kelana Jaya. They are seeking Collection Executives to perform outbound collections, contact borrowers, and pursue settlements while upholding corporate guidelines.

The role requires 1 year of related experience; fresh graduates are welcome to apply. Working days are 5.5 days a week, 9am–6pm (Mon–Fri) and 9am–3pm (Sat/Sun).

Qualifications

• 1 year related experience
• Fresh Graduates are welcomed to apply

Responsibilities

• Perform outbound calls to customers on their loan repayments
• Implement an action plan to minimize collection losses and maximize recoveries
• Attend to all inbound calls via the collections general line promptly
• Liaise with lawyers regarding specific cases and plan solutions to enhance collections
• Negotiate with customers on settlements of accounts
• Recover debts in a skilled and professional manner
• Remind clients of overdue payments
• Record and report collection outcomes to superiors
• Alert superiors of debtors unwilling or unable to pay
• Manage and achieve daily productivity standards in terms of attempts, contacts, and amounts collected
• Ensure collection actions comply with corporate guidelines and policies
• Minimize defaults and bad debts of ongoing loans
• Attempt to negotiate & collect payments from clients
• Perform ad hoc duties and assignments given by management

Job description

We are representing our client, a licensed financial services company with their office location based in Kelana Jaya. They are currently on a look out forCollection Executives.

Key Responsibilities:

• To perform outbound calls to customers on their loan repayments.
• Implement an action plan to minimize collection losses and maximize recoveries.
• Attend to all inbound calls vide the collections general line promptly.
• Liaise with lawyers, regarding specific cases and/or plan solutions to enhance the collection of accounts.
• Negotiate with customers on settlement of the account, whenever necessary review settlement of accounts.
• Recover debts in a skill full and professional manner to clients.
• Remind clients of overdue payments.
• Build relationships and rapport with clients.
• Record and report the outcome of collection to the superior.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Manage and achieve daily productivity standards in terms of attempts, contacts, and amounts collected.
• Ensure that collection actions taken are within corporate guidelines and collection policies.
• Responsible for minimizing defaults and bad debts of ongoing loans.
• Attempt to negotiate & collect payments from clients.
• Perform any ad hoc duties and assignments given by management without compromise.

Requirements:

• 1 year related experience
• Fresh Graduates are welcomed to apply

Working Days: 5.5 days
9am to 6pm (Mon-Fri) 9am to 3pm (Sat/Sun)