Debt Recovery & Collections Specialist

Talent Recruit; Selangor; On-site; MYR 28,000 - 50,000; Full time

Job summary

Talent Recruit represents a licensed financial services client based in Kelana Jaya. They are seeking Collection Executives to perform outbound collections, contact borrowers, and pursue settlements while upholding corporate guidelines.

The role requires 1 year of related experience; fresh graduates are welcome to apply. Working days are 5.5 days a week, 9am–6pm (Mon–Fri) and 9am–3pm (Sat/Sun).

Qualifications

• 1 year related experience
• Fresh Graduates are welcomed to apply

Responsibilities

• Perform outbound calls to customers on their loan repayments
• Implement an action plan to minimize collection losses and maximize recoveries
• Attend to all inbound calls via the collections general line promptly
• Liaise with lawyers regarding specific cases and plan solutions to enhance collections
• Negotiate with customers on settlements of accounts
• Recover debts in a skilled and professional manner
• Remind clients of overdue payments
• Record and report collection outcomes to superiors
• Alert superiors of debtors unwilling or unable to pay
• Manage and achieve daily productivity standards in terms of attempts, contacts, and amounts collected
• Ensure collection actions comply with corporate guidelines and policies
• Minimize defaults and bad debts of ongoing loans
• Attempt to negotiate & collect payments from clients
• Perform ad hoc duties and assignments given by management

Job description

Talent Recruit represents a licensed financial services client based in Kelana Jaya. They are seeking Collection Executives to perform outbound collections, contact borrowers, and pursue settlements while upholding corporate guidelines.

The role requires 1 year of related experience; fresh graduates are welcome to apply. Working days are 5.5 days a week, 9am–6pm (Mon–Fri) and 9am–3pm (Sat/Sun).