Club Operations & Guest Experience Manager

ELEGANT CLASS SDN. BHD.; Penang; On-site; MYR 60,000 - 100,000; Full time

Job summary

ELEGANT CLASS SDN. BHD. in Penang is seeking a Club Operations Manager to oversee Slot Machine Room, Food & Beverage, Customer Service, Housekeeping, Security, and Administration, ensuring smooth day-to-day operations.

The role requires leadership to motivate staff, maintain safety and compliance with SOPs and licensing, promote memberships and activities, monitor financials and inventories, handle customer concerns, and coordinate with all departments for a premier club experience.

Qualifications

• A Diploma/Degree in any field is the minimum academic requirement.
• Previous responsibility for supervising a team is required. Experience in gaming, hospitality, or a busy service operation is preferred.
• Able to handle customer concerns and daily operational issues calmly, even during busy periods.
• Familiarity with cash controls and operations governed by established procedures would be beneficial.
• Available for rotating shifts, weekend duties, and public holiday coverage.

Responsibilities

• Manage the overall day-to-day operations of the Club across Slot Machine Room, F&B, Customer Service, Housekeeping, Security, and Administration.
• Ensure smooth operations in compliance with Company policies, SOPs, licensing and safety requirements.
• Promote membership, programs and activities to grow the business.
• Monitor machine performance and coordinate maintenance with service providers.
• Maintain a safe, clean, and professional Club environment and protect confidential information.
• Report accidents, security incidents, fraud, theft, or policy breaches immediately.
• Work closely with all departments to ensure smooth operations.
• Perform other duties as assigned by Management.

Skills

Team leadership

Customer service

Operational management

Communication

Education

Diploma/Degree in any field

Job description

ELEGANT CLASS SDN. BHD. in Penang is seeking a Club Operations Manager to oversee Slot Machine Room, Food & Beverage, Customer Service, Housekeeping, Security, and Administration, ensuring smooth day-to-day operations.

The role requires leadership to motivate staff, maintain safety and compliance with SOPs and licensing, promote memberships and activities, monitor financials and inventories, handle customer concerns, and coordinate with all departments for a premier club experience.