Club Manager

ELEGANT CLASS SDN. BHD.; Penang; On-site; MYR 60,000 - 100,000; Full time

Job summary

ELEGANT CLASS SDN. BHD. in Penang is seeking a Club Operations Manager to oversee Slot Machine Room, Food & Beverage, Customer Service, Housekeeping, Security, and Administration, ensuring smooth day-to-day operations.

The role requires leadership to motivate staff, maintain safety and compliance with SOPs and licensing, promote memberships and activities, monitor financials and inventories, handle customer concerns, and coordinate with all departments for a premier club experience.

Qualifications

• A Diploma/Degree in any field is the minimum academic requirement.
• Previous responsibility for supervising a team is required. Experience in gaming, hospitality, or a busy service operation is preferred.
• Able to handle customer concerns and daily operational issues calmly, even during busy periods.
• Familiarity with cash controls and operations governed by established procedures would be beneficial.
• Available for rotating shifts, weekend duties, and public holiday coverage.

Responsibilities

• Manage the overall day-to-day operations of the Club across Slot Machine Room, F&B, Customer Service, Housekeeping, Security, and Administration.
• Ensure smooth operations in compliance with Company policies, SOPs, licensing and safety requirements.
• Promote membership, programs and activities to grow the business.
• Monitor machine performance and coordinate maintenance with service providers.
• Maintain a safe, clean, and professional Club environment and protect confidential information.
• Report accidents, security incidents, fraud, theft, or policy breaches immediately.
• Work closely with all departments to ensure smooth operations.
• Perform other duties as assigned by Management.

Skills

Team leadership

Customer service

Operational management

Communication

Education

Diploma/Degree in any field

Job description

Manage the overall day-to-day operations of the Club, including Slot Machine Room, Food & Beverage, Customer Service, Housekeeping, Security, and Administration.

Ensure the Club operates smoothly and efficiently, in compliance with Company policies, SOPs, House Rules, licensing requirements, legal requirements, and safety procedures.

Promote membership, program and activities to grow the business.

Monitor machine performance and serviceability, and coordinate maintenance and repairs with the relevant technicians or service providers.

Maintain a safe, clean, and professional Club environment and protect confidential information.

Report any accidents, security incidents, fraud, theft, or policy breaches immediately.

Work closely with all departments to ensure smooth operations.

Perform any other duties and responsibilities assigned by Management from time to time.

Financial and Reporting

Achieve sales targets, Key Performance Indicators (KPIs), financial procedures and objectives.

Monitor daily sales, expenses, budgets, inventory, and Company assets to ensure proper control and cost management.

Safeguard Company assets and cash and ensure proper cash handling and internal controls.

Prepare and review operational reports, budgets, and business performance, and recommend improvements.

Customer Service

Ensure customers receive courteous, professional, and efficient service at all times.

Build good relationships with Club committees, members, customers, and business partners.

Handle customer feedback, complaints, and operational issues promptly and professionally.

People Management

Lead, supervise, coach, and motivate all staff.

Recruit, train, evaluate, and develop employees to improve performance and service quality.

Arrange work schedules and duty rosters and ensure sufficient manpower for daily operations.

Monitor staff attendance, discipline, grooming, and work performance.

Job Requirements

A Diploma/Degree in any field is the minimum academic requirement.

Previous responsibility for supervising a team is required. Experience in gaming, hospitality, or a busy service operation is preferred.

Able to handle customer concerns and daily operational issues calmly, even during busy periods.

Can produce clear written reports of incidents, shift activities, and matters requiring follow-up.

Familiarity with cash controls and operations governed by established procedures would be beneficial.

Able to work independently and stand or walk for long periods while on duty.

Available for rotating shifts, weekend duties, and public holiday coverage.