Slot Machine Room Lead

GPL Group of Companies; Penang; On-site; MYR 67,000 - 100,000; Full time

Job summary

GPL Group is seeking a hands-on Slot Machine Room Supervisor in Penang to lead day-to-day SMR operations, manage staff, and ensure a customer-focused, compliant environment. The role requires shift-based work, strong leadership, and cash-handling accuracy within a fast-paced setting.

Ideal candidates have a Diploma, 25–35 years old, excellent communication skills and a track record in gaming or high-volume hospitality.

Qualifications

• Minimum Diploma in any discipline.
• Supervisory or team leadership experience is required, preferably in gaming, hospitality or high-volume service operations.
• Aged between 25 and 35 years old.
• Strong leadership, communication and interpersonal skills.
• Good customer service and problem-solving skills.
• Good report-writing skills, with the ability to document incidents and operational matters clearly and accurately.
• Good understanding of cash handling, customer service and compliance-orientated working environments is preferred.
• Able to work independently and effectively under pressure, particularly during peak operating hours.
• Physically able to perform duties that may require prolonged standing and walking within the SMR floor.
• Willing and able to work rotating shifts, weekends and public holidays, as required by operational needs.

Responsibilities

• Supervise the daily operations of the Slot Machine Room (SMR), including manpower planning, staff deployment and work assignments.
• Ensure sufficient manpower coverage and smooth operations throughout the assigned shift.
• Monitor staff performance and ensure employees carry out their duties in accordance with company policies, SOPs and operational requirements.
• Handle and resolve routine guest enquiries, complaints and concerns in a professional and timely manner.
• Monitor the SMR floor to ensure a safe, orderly and customer-friendly environment.
• Train, coach and guide subordinate employees to maintain the required standards of performance and service.
• Assist Management with recruitment, performance appraisals, counselling and disciplinary matters when required.
• Ensure proper handling of cash and other operational transactions in accordance with established procedures and internal controls.
• Respond promptly to operational issues and incidents and elevate serious matters to management when necessary.
• Prepare and submit shift reports, incident reports and other operational documentation accurately and on time.
• Ensure proper shift handover and communicate all outstanding operational matters to the incoming shift.
• Maintain compliance with company policies, SOPs, internal controls and applicable operational requirements.
• Perform other duties and responsibilities as assigned by management from time to time.

Skills

Leadership

Team leadership

Communication

Interpersonal skills

Customer service

Problem solving

Report writing

Cash handling

Education

Diploma

Job description

GPL Group is seeking a hands-on Slot Machine Room Supervisor in Penang to lead day-to-day SMR operations, manage staff, and ensure a customer-focused, compliant environment. The role requires shift-based work, strong leadership, and cash-handling accuracy within a fast-paced setting.

Ideal candidates have a Diploma, 25–35 years old, excellent communication skills and a track record in gaming or high-volume hospitality.