Member Experience & Operations Manager

Elevate Social Club; Cyberjaya; Presencial; MYR 50.000 - 80.000; Jornada completa

Descripción de la vacante

Elevate Social Club in Cyberjaya is seeking an on-site operations coordinator to manage daily activities, oversee staff, and ensure exceptional member experiences.

You will handle inquiries, bookings, and memberships, coordinate with the café and wellness teams, promote membership packages, and resolve issues to maintain smooth operations and high customer satisfaction. This role emphasizes hands-on leadership and a strong focus on guest enjoyment across club facilities.

Formación

• Experience in hospitality or club operations is a plus.
• Strong customer service and communication skills.

Responsabilidades

• Manage daily operations: oversee staff, member relations, customer service, bookings, memberships, events, and facility coordination.
• Promote membership packages, handle inquiries and complaints, coordinate with café and wellness teams, and ensure smooth operations and high customer satisfaction.

Descripción del empleo

Elevate Social Club in Cyberjaya is seeking an on-site operations coordinator to manage daily activities, oversee staff, and ensure exceptional member experiences.

You will handle inquiries, bookings, and memberships, coordinate with the café and wellness teams, promote membership packages, and resolve issues to maintain smooth operations and high customer satisfaction. This role emphasizes hands-on leadership and a strong focus on guest enjoyment across club facilities.