Cloud & Virtualization Field Support Engineer (L2)

NTT DATA; Kuala Selangor; Hybrid; MYR 67,000 - 112,000; Full time

Job summary

NTT DATA is seeking a Data Centre Service Delivery Field Support Engineer (L2) in Malaysia to manage day‑to‑day operation, monitoring, maintenance and support of cloud and virtualized infrastructure. The role requires 2–3 years in infrastructure or cloud operations in an ITIL/SLA‑driven environment.

You will troubleshoot incidents, perform changes and contribute to continuous improvement, working with network, security and application teams to ensure high availability and security.

Qualifications

• 2–3 years of experience in infrastructure, virtualization or cloud operations.
• Hands-on experience supporting enterprise production environments.
• Experience working in an ITIL/SLA-driven operational environment.
• Experience with incident, problem and change management.

Responsibilities

• Operate and support enterprise cloud infrastructure (VMware vSphere/VCF/ESXi/vCenter/vSAN/NSX).
• Perform health checks, capacity monitoring and performance optimization.
• Manage VMs, clusters, resource allocation and lifecycle activities.
• Support deployment, migration, upgrades and expansion of cloud infrastructure.

Skills

VMware vSphere

VCF

vSAN

NSX

Windows administration

Linux administration

Networking fundamentals

ITIL

Tools

PowerCLI

PowerShell

Python

Job description

NTT DATA is seeking a Data Centre Service Delivery Field Support Engineer (L2) in Malaysia to manage day‑to‑day operation, monitoring, maintenance and support of cloud and virtualized infrastructure. The role requires 2–3 years in infrastructure or cloud operations in an ITIL/SLA‑driven environment.

You will troubleshoot incidents, perform changes and contribute to continuous improvement, working with network, security and application teams to ensure high availability and security.