MS Engineer L3

NTT DATA, Inc.; Cyberjaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

NTT DATA, Inc. in Cyberjaya is seeking a Cloud Managed Services Engineer to provide top-tier managed services. In this role, you will utilize your technical expertise to resolve cloud-based incidents, manage client infrastructure, and ensure service efficiency.

Your responsibilities include coordinating with third parties, analyzing incidents, and optimizing workflows. A bachelor's degree in IT is required, along with extensive experience in managed services and ITIL processes. NTT DATA promotes a diverse, inclusive workplace.

Qualifications

• Extensive experience in an engineering function within a medium to large ICT organization.
• Proven experience in managed services.
• Ability to plan activities and adapt to changing circumstances.
• Active listening skills for positive client experience.

Responsibilities

• Provide top-tier managed services, resolving cloud-based incidents.
• Configure, install, test, and manage client infrastructure.
• Conduct necessary checks, apply monitoring tools, and respond to alerts.
• Investigate third-line support calls and collaborate with vendors.
• Perform random reviews of incidents and recommend improvements.
• Manage projects within your technology domain and ensure disaster recovery.

Skills

Windows Server Administration

Linux Server Administration

Virtualization Administration

Server Hardware

Storage Administration

Strong communication skills

Collaboration with vendors/third parties

ITIL processes knowledge

Education

Bachelor's degree in Information Technology/Computing

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top‑tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud‑based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly. Your role includes investigating third‑line support calls, identifying the root cause of issues, providing on‑site technical support, and collaborating with third‑party vendors when necessary. Additionally, you will perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality.

As part of your daily responsibilities, you will continuously provide feedback to clients, updating all necessary systems and portals. You will also proactively identify opportunities for work optimization, including automation.

When required, you may manage and implement projects within your technology domain, ensuring you meet client requirements and timelines effectively. Lastly, your role may include implementing and delivering disaster recovery functions and tests to ensure data protection and business continuity.

To thrive in this role, you need to have:

• Extensive experience working within a medium to large ICT organization in an engineering function.
• Proven experience in managed services with excellent knowledge of ITIL processes.
• Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Experience working with vendors and/or third parties in a collaborative manner.
• Strong communication skills, with the ability to work across different cultures and social groups.
• Ability to plan activities and projects in advance and adapt to changing circumstances.
• A positive outlook and the capability to work well under pressure.
• Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey.
• A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience.

Workplace type

On‑site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.