Cloud Managed Services Engineer (L3)

NTT DATA; Kuala Selangor; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

NTT DATA is seeking a Cloud Managed Services Engineer (L3) in Malaysia to deliver top-tier managed services for clients, resolving cloud incidents and maintaining infrastructure. You will configure, install, test, and manage client environments while coordinating with third-party vendors to ensure uptime.

Applicants should have extensive managed services experience, ITIL knowledge, and strong communication across cultures.

Qualifications

• Bachelor's degree or equivalent in IT/Computing.
• Extensive experience in managed services with ITIL knowledge.
• Ability to work with vendors and diverse teams.

Responsibilities

• Proactively identify and resolve cloud-based incidents and problems.
• Configure, install, test, and manage client infrastructure to keep it operational.
• Investigate third-line support calls, log issues, and coordinate with vendors.
• Perform monthly reviews of incidents and service requests and suggest improvements.
• Provide feedback to clients and explore opportunities for automation and optimization.
• Lead or participate in projects within the technology domain and support disaster recovery testing.

Skills

Managed services

ITIL

Cross-cultural comms

Education

Bachelor's degree in Information Technology/Computing

Tools

Windows Server Administration

Linux Server Administration

Virtualization Administration

Server Hardware

Storage Administration

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA
As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly. Your role includes investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary. Additionally, you will perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality.

As part of your daily responsibilities, you will continuously provide feedback to clients, updating all necessary systems and portals. You will also proactively identify opportunities for work optimization, including automation.

When required, you may manage and implement projects within your technology domain, ensuring you meet client requirements and timelines effectively. Lastly, your role may include implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity.

To thrive in this role, you need to have:

• Extensive experience working within a medium to large ICT organization in an engineering function.
• Proven experience in managed services with excellent knowledge of ITIL processes.
• Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Experience working with vendors and/or third parties in a collaborative manner.
• Strong communication skills, with the ability to work across different cultures and social groups.
• Ability to plan activities and projects in advance and adapt to changing circumstances.
• A positive outlook and the capability to work well under pressure.
• Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey.
• A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience.

Workplace type:

On-site Working

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Your day at NTT DATA
As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly. Your role includes investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary. Additionally, you will perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality.

As part of your daily responsibilities, you will continuously provide feedback to clients, updating all necessary systems and portals. You will also proactively identify opportunities for work optimization, including automation.

When required, you may manage and implement projects within your technology domain, ensuring you meet client requirements and timelines effectively. Lastly, your role may include implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity.

To thrive in this role, you need to have:

• Extensive experience working within a medium to large ICT organization in an engineering function.
• Proven experience in managed services with excellent knowledge of ITIL processes.
• Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Experience working with vendors and/or third parties in a collaborative manner.
• Strong communication skills, with the ability to work across different cultures and social groups.
• Ability to plan activities and projects in advance and adapt to changing circumstances.
• A positive outlook and the capability to work well under pressure.
• Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey.
• A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience.

Workplace type:

On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Information Technology Services 101-1,000 employees

At NTT DATA Payment Services, we empower businesses across Southeast Asia with reliable, secure, and innovative payment solutions both online & offline.

With a strong presence in Malaysia, the Philippines, and Thailand, our reach spans more than 480,000 payment touchpoints across the region. As a one-stop payment solutions provider, we serve businesses of all sizes, from retail to enterprise, delivering seamless transaction experiences backed by over 30 years of industry expertise.

As part of NTT DATA Japan, one of the world’s top 10 global IT service providers, we combine deep local insights with world-class technology and innovation to help businesses grow & succeed in the digital economy.

At NTT DATA Payment Services, we empower businesses across Southeast Asia with reliable, secure, and innovative payment solutions both online & offline.

With a strong presence in Malaysia, the Philippines, and Thailand, our reach spans more than 480,000 payment touchpoints across the region. As a one-stop payment solutions provider, we serve businesses of all sizes, from retail to enterprise, delivering seamless transaction experiences backed by over 30 years of industry expertise.

As part of NTT DATA Japan, one of the world’s top 10 global IT service providers, we combine deep local insights with world-class technology and innovation to help businesses grow & succeed in the digital economy.

At NTT DATA Payment Services, we empower businesses across Southeast Asia with reliable, secure, and innovative payment solutions both online & offline.

With a strong presence in Malaysia, the Philippines, and Thailand, our reach spans more than 480,000 payment touchpoints across the region. As a one-stop payment solutions provider, we serve businesses of all sizes, from retail to enterprise, delivering seamless transaction experiences backed by over 30 years of industry expertise.

As part of NTT DATA Japan, one of the world’s top 10 global IT service providers, we combine deep local insights with world-class technology and innovation to help businesses grow & succeed in the digital economy.