Cloud Networking Support Engineer - Fresh Grad - 24/7

Krava Studio Enterprise

Selangor

On-site

MYR 33,000 - 51,000

Full time

6 days ago

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Job summary

Jora Malaysia is seeking a fresh graduate for an IT Network - Service Operation Center role. The candidate will handle 1st line troubleshooting for services and cloud workloads, including AWS, Azure and VMware, while collaborating with other teams to meet SLAs.

The position requires basic IT infrastructure knowledge, good communication, and a customer-focused mindset; 24/7 rotational shifts are expected.

Qualifications

Diploma/Degree in IT, Computer Science, Networking, Telecommunications or related fields.
Fresh graduates are welcome to apply.
Basic knowledge of IT infrastructure, networking and troubleshooting.
Exposure to AWS, Azure or VMware is an added advantage.
Good communication and problem-solving skills.
Willing to learn and work in a 24/7 rotational shift environment.
Team player with a customer-focused mindset.

Responsibilities

Monitor and perform 1st level troubleshooting for services and packages provided by the company and managed by fixed, broadband, IoT and cloud.
Assist Level 2 on Infra Upgrade, Preventive Maintenance, Reporting, and Projects as part of individual improvements.
Provide level 1 support to Customer’s Cloud Computing workloads in AWS; support on AWS, Azure and VMware across public & private clouds.
Collaborate with other Support Teams to ensure issues are assigned and resolved within SLA.
Provide customers with progressive updates on related issues.
Work flexible shifts/rotations to provide 24/7 support.