Clinic Coordinator

Sanctuary Clinics; Kuala Lumpur; On-site; MYR 24,000 - 32,000; Full time

Job summary

Sanctuary Clinics in Kuala Lumpur is seeking a Clinic Coordinator to manage day-to-day operations, front desk tasks and client follow-up. You will coordinate appointments, maintain records, ensure smooth communication between clients and clinicians, and support onboarding and billing in a mental health setting.

Ideal candidates are organised, customer-focused and comfortable with Google Workspace. Fresh graduates welcome; travel occasionally may be required.

Qualifications

• Excellent written and spoken English.
• Strong organisational skills and attention to detail, especially with data entry and records.
• Clear, empathetic communication and a client-first mindset.
• Ability to handle sensitive information with discretion and confidentiality.

Responsibilities

• Run front desk and greeting clients, calls and emails.
• Schedule client appointments and manage clinician availability.
• Maintain accurate records and financial reports.
• Support client onboarding, reminders and follow-ups.
• Keep clinic environment clean, welcoming and well stocked.

Skills

Excellent English

Organisational skills

Data entry accuracy

Discretion and confidentiality

Client-friendly communication

Tools

Google Workspace

Job description

About Sanctuary Clinics MY
Sanctuary Clinics is a private mental health clinic in Bukit Jalil, Kuala Lumpur, offering psychiatric and therapy services for individuals, couples and families, in person and online. We're committed to stigma-free, person-centred care, and we're looking for a Clinic Coordinator to help keep our clinic running smoothly behind the scenes and welcoming at the front desk.

The Role
You'll be the first point of contact for our clients and the link between them and our clinicians. It's a varied role covering front desk, scheduling, records and client follow-up, and it suits someone who is organised, warm with people, and wants to work in mental health.

What You'll Do

Clinic operations

Run day-to-day clinic operations and keep the workflow smooth

Schedule client appointments and make the best use of clinicians' availability

Manage reception: greet clients, answer calls and emails, and handle enquiries with care and professionalism

Keep accurate records: session trackers, invoices, payments and internal reports

Organise and maintain client files

Spot and solve admin or operational issues, and

Client and clinician liaison

Act as the main contact between clients and clinicians

Share appointment details, billing updates and other information promptly

Support clients with reminders, follow-ups and admin related to their care

Client outreach and onboarding

Confirm, remind and reschedule appointments proactively

Walk new clients through our services, policies, procedures and billing

Supplies and environment

Monitor and restock clinic supplies

Keep the clinic clean, organised and welcoming

Maintain administrative and financial records in line with clinic protocols

What We're Looking For

Experience in a clinic, medical or mental health setting is a plus, but fresh graduates are welcome

Excellent written and spoken English

Strong organisational skills and attention to detail, especially with data entry and records

Clear, empathetic communication and a client-first mindset

Ability to handle sensitive information with discretion and confidentiality

Comfortable with Google Workspace (Docs, Sheets, Calendar, Drive)

Able to multitask and stay calm in a busy environment

Willing to travel occasionally for work

Working Hours
Tuesday to Saturday, 9:00 AM to 6:00 PM