Clinic Operations & Client Experience Coordinator

Sanctuary Clinics; Kuala Lumpur; On-site; MYR 24,000 - 32,000; Full time

Job summary

Sanctuary Clinics in Kuala Lumpur is seeking a Clinic Coordinator to manage day-to-day operations, front desk tasks and client follow-up. You will coordinate appointments, maintain records, ensure smooth communication between clients and clinicians, and support onboarding and billing in a mental health setting.

Ideal candidates are organised, customer-focused and comfortable with Google Workspace. Fresh graduates welcome; travel occasionally may be required.

Qualifications

• Excellent written and spoken English.
• Strong organisational skills and attention to detail, especially with data entry and records.
• Clear, empathetic communication and a client-first mindset.
• Ability to handle sensitive information with discretion and confidentiality.

Responsibilities

• Run front desk and greeting clients, calls and emails.
• Schedule client appointments and manage clinician availability.
• Maintain accurate records and financial reports.
• Support client onboarding, reminders and follow-ups.
• Keep clinic environment clean, welcoming and well stocked.

Skills

Excellent English

Organisational skills

Data entry accuracy

Discretion and confidentiality

Client-friendly communication

Tools

Google Workspace

Job description

Sanctuary Clinics in Kuala Lumpur is seeking a Clinic Coordinator to manage day-to-day operations, front desk tasks and client follow-up. You will coordinate appointments, maintain records, ensure smooth communication between clients and clinicians, and support onboarding and billing in a mental health setting.

Ideal candidates are organised, customer-focused and comfortable with Google Workspace. Fresh graduates welcome; travel occasionally may be required.