Clinic Assistant

POLIKLINIK & SURGERI SEMARAK SHAH ALAM; Shah Alam; On-site; MYR 28,000 - 45,000; Full time

Job summary

POLIKLINIK & SURGERI SEMARAK SHAH ALAM in Shah Alam, Selangor, is seeking a Clinic Assistant to support daily clinic operations and patient care. The role focuses on welcoming clients, managing the reception, and ensuring a smooth patient flow in a professional environment.

The successful candidate will handle appointments, basic admin, payments, and room preparation, while assisting practitioners and maintaining confidentiality and hygiene standards across the clinic.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Proficiency with clinic management software and basic computer skills.
• Ability to work collaboratively with practitioners and other team members.
• Reliability and punctuality, with flexibility to accommodate clinic scheduling needs.
• Commitment to maintaining high standards of client confidentiality and data protection.
• Physically able to perform tasks such as moving equipment, standing for extended periods and assisting clients.

Responsibilities

• Greeting clients upon arrival and managing the reception area in a warm and professional manner.
• Scheduling and confirming appointments, maintaining accurate and up-to-date clinic records.
• Processing client payments and managing basic administrative tasks.
• Preparing treatment rooms and ensuring all equipment and materials are clean, organised and ready for use.
• Assisting practitioners during treatments as required, including helping clients into and out of treatment spaces.
• Maintaining confidentiality and adhering to client privacy standards at all times.
• Answering client enquiries regarding services, treatments and pricing with knowledge and professionalism.
• Restocking supplies and monitoring inventory levels, reporting shortages to management.
• Supporting the general cleanliness and hygiene standards of the clinic.
• Handling phone calls and correspondence in a courteous and efficient manner.

Skills

Communication skills

Organisational abilities

Clinic software

Team collaboration

Reliability & punctuality

Confidentiality & data protection

Physical stamina

Tools

Clinic management software

Job description

• KWSP


• Socso

About the role

We are seeking a dedicated and compassionate Clinic Assistant to join our clinic in Shah Alam, Selangor. In this role, you will be the backbone of our clinic operations, providing essential support to practitioners and ensuring a welcoming, professional environment for our clients. You will play a vital part in delivering exceptional patient care and maintaining the smooth running of our clinic on a day-to-day basis.

What you'll be doing

• Greeting clients upon arrival and managing the reception area in a warm and professional manner


• Scheduling and confirming appointments, maintaining accurate and up-to-date clinic records


• Processing client payments and managing basic administrative tasks


• Preparing treatment rooms and ensuring all equipment and materials are clean, organised and ready for use


• Assisting practitioners during treatments as required, including helping clients into and out of treatment spaces


• Maintaining confidentiality and adhering to client privacy standards at all times


• Answering client enquiries regarding services, treatments and pricing with knowledge and professionalism


• Restocking supplies and monitoring inventory levels, reporting shortages to management


• Supporting the general cleanliness and hygiene standards of the clinic


• Handling phone calls and correspondence in a courteous and efficient manner

What we're looking for

• Excellent communication and interpersonal skills, with the ability to interact professionally with diverse client bases


• Strong organisational abilities and attention to detail


• Proficiency with clinic management software and basic computer skills


• Ability to work collaboratively with practitioners and other team members


• Reliability and punctuality, with flexibility to accommodate clinic scheduling needs


• Commitment to maintaining high standards of client confidentiality and data protection


• Physically able to perform tasks such as moving equipment, standing for extended periods and assisting clients

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