CLINIC ASSISTANT/PEMBANTU KLINIK

IR HEALTHCARE EMPIRE (KLINIK IR); Kulai; On-site; MYR 24,000 - 36,000; Full time

Job summary

IR HEALTHCARE EMPIRE (KLINIK IR) is seeking a Clinic Assistant to support healthcare professionals and ensure smooth clinic operation. The role involves handling appointment requests, greeting patients, checking in, and updating patient records.

You will manage the appointment system, answer phone inquiries, organise medical files, prepare examination rooms, and maintain a clean, comfortable environment while protecting patient privacy and confidentiality.

Responsibilities

• Greeting and checking-in patients.
• Updating and maintaining patients’ records and information.
• Scheduling appointments and managing the clinic's appointment system.
• Answering phone calls and responding to general inquiries.
• Organising medical records while ensuring accuracy and privacy.
• Preparing the examination room and sterilising equipment.
• Ensuring the clinic environment is clean, organised and comfortable for patients.
• Assisting healthcare providers by measuring and recording vital signs.
• Documenting patient information and assisting with medical note-taking.
• Providing support and comfort to patients, explaining procedures and addressing concerns.
• Reminding patients of upcoming appointments and follow-ups.
• Managing patient flow to reduce waiting time and improve service efficiency.
• Ensuring patient privacy and confidentiality at all times.
• Assisting with administrative tasks such as filing, data entry, and insurance billing.
• Handling confidential documents with a high level of integrity and professionalism.
• Providing excellent customer service to enhance patient satisfaction.
• Following proper safety and hygiene protocols in the clinic environment.
• Continuously updating knowledge and skills through training and professional development.

Job description

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A Clinic Assistant works in a clinic or medical facility, supporting healthcare professionals and helping patients receive proper care. They help with various tasks to ensure that the clinic runs smoothly. A Clinic Assistant is mainly responsible for helping patients with their administrative needs. They take appointment requests, arrange the schedules for the day, greet patients when they arrive, check them in, and update their personal information in the clinic's records. They may also answer phone calls and handle general inquiries while ensuring excellent customer service and patient satisfaction.

Tasks and Duties

Greeting and checking-in patients.

Updating and maintaining patients’ records and information.

Scheduling appointments and managing the clinic's appointment system.

Answering phone calls and responding to general inquiries.

Organising medical records while ensuring accuracy and privacy.

Preparing the examination room and sterilising equipment.

Ensuring the clinic environment is clean, organised and comfortable for patients.

Assisting healthcare providers by measuring and recording vital signs.

Documenting patient information and assisting with medical note-taking.

Providing support and comfort to patients, explaining procedures and addressing concerns.

Reminding patients of upcoming appointments and follow-ups.

Managing patient flow to reduce waiting time and improve service efficiency.

Ensuring patient privacy and confidentiality at all times.

Assisting with administrative tasks such as filing, data entry, and insurance billing.

Handling confidential documents with a high level of integrity and professionalism.

Providing excellent customer service to enhance patient satisfaction.

Following proper safety and hygiene protocols in the clinic environment.

Continuously updating knowledge and skills through training and professional development.

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