CLINIC RECEPTIONIST, CONSULTANT CLINIC-1

Kuching Specialist Hospital; Kuching; On-site; MYR 20,088 - 33,480; Full time

Job summary

Kuching Specialist Hospital is seeking a clinic receptionist to manage patient appointments, maintain records, and coordinate with various departments for smooth operations. The role requires attention to detail, confidentiality, and a customer-focused approach.

Responsibilities include handling walk-in and scheduled appointments, preparing case notes, and ensuring timely follow-ups. Candidates with SPM or equivalent are encouraged to apply.

Qualifications

• SPM or equivalent required.

Responsibilities

• Manage patient appointments via phone, letter, or walk-in at reception.
• Allocate appointment slots, prioritizing walk-ins when no-shows occur.
• Enter appointment information into the system and request case notes after confirmation.
• If systems fail, fill the form for case notes and send to MRD.
• Register walk-in patients, create visit episodes, and prepare case notes before appointment.
• For new patients, prepare appointment card and case note, attach print-out.
• Request and verify guarantee letters from corporate patients to facilitate registration and payments.
• Coordinate with Credit Control and PR/Marketing to resolve issues.
• Inform patients of follow-up appointments and stress punctuality.
• Enter follow-up appointments into the system.
• Receive case notes from MRD and acknowledge in dispatch records.
• Prepare used case notes for MRD collection and update dispatch book.
• Escort patients to departments and hand over case notes to Admission.
• Cover and rotate duties as needed.
• Answer calls and handle inquiries, directing to appropriate departments.
• Maintain strict patient confidentiality.
• Report procedural incidents to CCX Head/Manager.
• Participate in in-house activities.
• Maintain clinic cleanliness.
• Perform other duties as directed.
• Uphold patient and family rights policy.

Education

SPM or equivalent

Job description

Responsibilities

• Manage patient appointments via telephone, letter, or walk-in at the clinic reception area based on clinical urgency, consultant availability, and patient convenience.
• Allocate appointment slots, prioritizing walk‑in patients when a previous patient is a no‑show, while respecting the time of the next appointment.
• Enter patients’ appointment information into the system and request case notes once the appointment is confirmed.
• If the system breaks down, fill in the request form for case notes and send it to MRD personally.
• Register returned patients who present themselves at the clinic on the appointment day, create the visit episode, and ensure their case notes are prepared before the appointment time.
• For new patients, prepare a new appointment card and new case note after registration; attach the registration print‑out to the case notes correctly.
• Request a guarantee letter from corporate patients or company‑paying patients, check its validity, and produce all required documents at registration to facilitate smooth collection of medicine and payment.
• Coordinate with staff in charge of Credit Control and PR/Marketing to resolve any problems.
• Inform and update patients of all follow‑up appointments before they leave the clinic, emphasizing the importance of attending on time.
• Enter follow‑up appointments into the system for case‑note booking.
• Receive case notes for appointment patients from MRD staff and acknowledge them in the dispatch book/cards.
• Ensure all used case notes are prepared for collection by MRD staff at the end of each clinic session and update the dispatch book.
• Assist patients to relevant departments; escort them to the Main Lobby for admission and hand over case notes to Admission personnel.
• Cover and rotate duties with other clinic staff when needed.
• Answer telephone calls at the clinic and attend to patient enquiries, redirecting them to the appropriate departments courteously and professionally.
• Maintain strict confidentiality of all patient clinical history information.
• Report incidents or problems related to flow of procedures to CCX Head/Manager.
• Participate in in‑house activities/programs.
• Maintain cleanliness of the clinic inside and outside the waiting area.
• Perform other duties as delegated by CCX Head / Manager or by Management.
• Understand and uphold patient and family rights policy.

Qualifications

• SPM or equivalent.