Client Wellness & Beauty Consultant

AXW WELLNESS SDN. BHD.; Petaling Jaya; Presencial; MYR 45.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff accommodation provided

Descripción de la vacante

AXW Wellness is seeking a Client Wellness & Beauty Consultant to deliver exceptional client experiences while using advanced wellness and aesthetic technologies in a professional environment. You will understand clients' concerns, conduct consultations, and guide them through treatment journeys with approved company protocols.

In this role you will engage clients, present packages, and help them choose suitable programmes.

Formación

• Diploma or degree in Beauty, Aesthetic, Wellness, Healthcare, Hospitality, Business, Marketing or related fields is an advantage.
• Experience in beauty, aesthetic, wellness, spa, healthcare, hospitality, retail or sales is an advantage.
• Excellent communication and interpersonal skills.
• Confident, presentable and comfortable communicating with clients.
• Customer-oriented with a strong interest in beauty and aesthetics.
• Positive attitude, self-motivated and target-driven.
• Able to build rapport and establish trust with clients.
• Good spoken English; Mandarin and/or Bahasa Malaysia is an advantage.
• Fresh graduates with the right attitude are welcome to apply.

Responsabilidades

• Welcome and professionally engage clients at the centre
• Conduct consultations to understand clients' beauty, skin, body and aesthetic concerns
• Assess clients' needs and recommend suitable treatments and programmes based on approved company protocols
• Explain treatment procedures, benefits, packages and aftercare clearly to clients
• Build strong and lasting relationships with clients through personalised service
• Follow up with clients and encourage continued engagement with suitable programmes
• Present treatment packages and assist clients in making informed choices
• Achieve individual and team sales targets through professional consultation and client service
• Maintain accurate client records and follow up on enquiries and leads
• Work closely with therapists and the operations team to ensure a smooth client experience

Conocimientos

Communication skills

Interpersonal skills

Sales ability

Customer service

English proficiency

Educación

Diploma or degree in Beauty or related fields

Descripción del empleo

As a Client Wellness & Beauty Consultant at AXW Wellness, you'll play an important role in delivering exceptional client experiences while operating advanced wellness and aesthetic technologies in a professional and supportive environment. You will be responsible for understanding clients' concerns, conducting professional consultations, recommending suitable wellness and aesthetic programmes, and guiding clients throughout their treatment journey.

Key responsibilities

Welcome and professionally engage clients at the centre

Conduct consultations to understand clients' beauty, skin, body and aesthetic concerns

Assess clients' needs and recommend suitable treatments and programmes based on approved company protocols

Explain treatment procedures, benefits, packages and aftercare clearly to clients

Build strong and lasting relationships with clients through personalised service

Follow up with clients and encourage continued engagement with suitable programmes

Present treatment packages and assist clients in making informed choices

Achieve individual and team sales targets through professional consultation and client service

Maintain accurate client records and follow up on enquiries and leads

Work closely with therapists and the operations team to ensure a smooth client experience

About you

Diploma or degree in Beauty, Aesthetic, Wellness, Healthcare, Hospitality, Business, Marketing or related fields is an advantage

Experience in beauty, aesthetic, wellness, spa, healthcare, hospitality, retail or sales is an advantage

Excellent communication and interpersonal skills

Confident, presentable and comfortable communicating with clients

Customer-oriented with a strong interest in beauty and aesthetics

Positive attitude, self-motivated and target-driven

Able to build rapport and establish trust with clients

Good spoken English; Mandarin and/or Bahasa Malaysia is an advantage

Willing to learn about beauty, aesthetic treatments, wellness programmes and products

Fresh graduates with the right attitude are welcome to apply

Attractive salary with performance-based incentives and commission opportunities

Staff accommodation provided

Structured product, treatment and consultation training provided

Company-generated leads and support to help build your client base

Opportunity to develop expertise in beauty, aesthetics, wellness consultation and sales

Professional and supportive working environment focused on exceptional client experiences

About us

At AXW Wellness, we are committed to providing premium beauty, aesthetic and wellness experiences tailored to each client's needs.