Wellness & Beauty Consultant — Elevate Client Experience

AXW WELLNESS SDN. BHD.; Petaling Jaya; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Staff accommodation provided

Job summary

AXW Wellness is seeking a Client Wellness & Beauty Consultant to deliver exceptional client experiences while using advanced wellness and aesthetic technologies in a professional environment. You will understand clients' concerns, conduct consultations, and guide them through treatment journeys with approved company protocols.

In this role you will engage clients, present packages, and help them choose suitable programmes.

Qualifications

• Diploma or degree in Beauty, Aesthetic, Wellness, Healthcare, Hospitality, Business, Marketing or related fields is an advantage.
• Experience in beauty, aesthetic, wellness, spa, healthcare, hospitality, retail or sales is an advantage.
• Excellent communication and interpersonal skills.
• Confident, presentable and comfortable communicating with clients.
• Customer-oriented with a strong interest in beauty and aesthetics.
• Positive attitude, self-motivated and target-driven.
• Able to build rapport and establish trust with clients.
• Good spoken English; Mandarin and/or Bahasa Malaysia is an advantage.
• Fresh graduates with the right attitude are welcome to apply.

Responsibilities

• Welcome and professionally engage clients at the centre
• Conduct consultations to understand clients' beauty, skin, body and aesthetic concerns
• Assess clients' needs and recommend suitable treatments and programmes based on approved company protocols
• Explain treatment procedures, benefits, packages and aftercare clearly to clients
• Build strong and lasting relationships with clients through personalised service
• Follow up with clients and encourage continued engagement with suitable programmes
• Present treatment packages and assist clients in making informed choices
• Achieve individual and team sales targets through professional consultation and client service
• Maintain accurate client records and follow up on enquiries and leads
• Work closely with therapists and the operations team to ensure a smooth client experience

Skills

Communication skills

Interpersonal skills

Sales ability

Customer service

English proficiency

Education

Diploma or degree in Beauty or related fields

Job description

AXW Wellness is seeking a Client Wellness & Beauty Consultant to deliver exceptional client experiences while using advanced wellness and aesthetic technologies in a professional environment. You will understand clients' concerns, conduct consultations, and guide them through treatment journeys with approved company protocols.

In this role you will engage clients, present packages, and help them choose suitable programmes.