Client Success Specialist (Junior Relations Exec)

NEWPAGES Network Sdn Bhd; Johor; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

Performance Bonus + Company Trip

Comprehensive trainings provided

Supportive working environment

Career growth opportunities

Job summary

NEWPAGES Network Sdn Bhd in Johor is seeking a Junior Executive to guide clients through the website, assist with feature implementation, and provide clear technical guidance. The role involves proactive communication, documenting feedback, and coordinating with R&D, Project Management, and Sales to resolve issues efficiently.

The ideal candidate holds a Diploma and can communicate clearly with team members and stakeholders to ensure smooth workflows, accuracy, and high-quality work.

Qualifications

• Diploma in any discipline.
• Experience in handling client communications and coordination is an added advantage.
• Clear communication and coordination with team members and stakeholders.

Responsibilities

• Guide clients through the website’s functions and ensure smooth usage.
• Assist clients in understanding how to implement and use website features.
• Provide clear instructions and technical guidance through calls, emails, or manuals.
• Manage proactive communication with clients throughout the issue resolution process.
• Share root cause findings and action plans via email.
• Ensure a positive client experience by delivering prompt and helpful service.
• Monitor, manage, and resolve client complaints professionally.
• Coordinate with internal departments to address issues.
• Escalate complex problems and collaborate to ensure accurate resolutions.
• Collect, analyze, and document client feedback.
• Identify recurring problems and contribute insights for service or system improvements.

Skills

Client communication

Coordination

Attention to detail

Team collaboration

Education

Diploma/Advanced/Higher/Graduate Diploma

Job description

NEWPAGES Network Sdn Bhd in Johor is seeking a Junior Executive to guide clients through the website, assist with feature implementation, and provide clear technical guidance. The role involves proactive communication, documenting feedback, and coordinating with R&D, Project Management, and Sales to resolve issues efficiently.

The ideal candidate holds a Diploma and can communicate clearly with team members and stakeholders to ensure smooth workflows, accuracy, and high-quality work.