Client Relations Executive

NEWPAGES Network Sdn Bhd; Johor; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

Performance Bonus + Company Trip

Comprehensive trainings provided

Supportive working environment

Career growth opportunities

Job summary

NEWPAGES Network Sdn Bhd in Johor is seeking a Junior Executive to guide clients through the website, assist with feature implementation, and provide clear technical guidance. The role involves proactive communication, documenting feedback, and coordinating with R&D, Project Management, and Sales to resolve issues efficiently.

The ideal candidate holds a Diploma and can communicate clearly with team members and stakeholders to ensure smooth workflows, accuracy, and high-quality work.

Qualifications

• Diploma in any discipline.
• Experience in handling client communications and coordination is an added advantage.
• Clear communication and coordination with team members and stakeholders.

Responsibilities

• Guide clients through the website’s functions and ensure smooth usage.
• Assist clients in understanding how to implement and use website features.
• Provide clear instructions and technical guidance through calls, emails, or manuals.
• Manage proactive communication with clients throughout the issue resolution process.
• Share root cause findings and action plans via email.
• Ensure a positive client experience by delivering prompt and helpful service.
• Monitor, manage, and resolve client complaints professionally.
• Coordinate with internal departments to address issues.
• Escalate complex problems and collaborate to ensure accurate resolutions.
• Collect, analyze, and document client feedback.
• Identify recurring problems and contribute insights for service or system improvements.

Skills

Client communication

Coordination

Attention to detail

Team collaboration

Education

Diploma/Advanced/Higher/Graduate Diploma

Job description

Junior Executive

Responsibilities

• Guide clients through the website’s functions and ensure smooth usage.
• Assist clients in understanding how to implement and use website features.
• Provide clear instructions and technical guidance through calls, emails, or manuals.
• Manage proactive communication with clients throughout the issue resolution process.
• Share root cause findings and action plans via email.
• Ensure a positive client experience by delivering prompt and helpful service.
• Monitor, manage, and resolve client complaints professionally.
• Coordinate with internal departments (R&D, Project Management, Sales) to address issues.
• Escalate complex problems and collaborate to ensure accurate resolutions.
• Collect, analyze, and document client feedback.
• Identify recurring problems and contribute insights for service or system improvements.

Requirements

• Minimum Diploma in any discipline.
• Experience in handling client communications and coordination is an added advantage.
• Able to communicate clearly and coordinate effectively with team members and stakeholders to ensure smooth workflow.
• Demonstrates patience and strong attention to detail to ensure accuracy and high-quality work in all tasks.

Benefits

• Performance Bonus + Company Trip
• Comprehensive trainings provided
• Supportive working environment
• Career growth opportunities

Qualification

Diploma/Advanced/Higher/Graduate Diploma

Job Details

Job Specialization

Customer Service

Job Location

Johor

Employment Type

Full-Time

Years of Experience

1