Client Relations Executive

Newpages; Johor; On-site; MYR 27,900 - 39,060; Full time

Benefits offered by this job

Performance Bonus

Company Trip

Supportive working environment

Job summary

Newpages is hiring in Johor for a Customer Service role focused on enhancing client experience by guiding users through website functionalities. The position is full-time and requires at least a Diploma in any discipline, along with strong communication skills. The ideal candidate will manage client relationships, resolve issues, and contribute to system improvements—while enjoying benefits like performance bonuses and company trips.

Qualifications

• Diploma in any discipline is required.
• Experience in client communications is preferable.
• Strong attention to detail to ensure high-quality work.

Responsibilities

• Guide clients through website functions and assist with usage.
• Provide clear technical guidance via various communication methods.
• Monitor and resolve client complaints while ensuring a positive experience.

Skills

Client communications

Problem resolution

Attention to detail

Technical guidance

Education

Minimum Diploma in any discipline

Job description

Responsibilities

• Guide clients through the website’s functions and ensure smooth usage.
• Assist clients in understanding how to implement and use website features.
• Provide clear instructions and technical guidance through calls, emails, or manuals.
• Manage proactive communication with clients throughout the issue resolution process.
• Share root cause findings and action plans via email.
• Ensure a positive client experience by delivering prompt and helpful service.
• Monitor, manage, and resolve client complaints professionally.
• Coordinate with internal departments (R&D, Project Management, Sales) to address issues.
• Escalate complex problems and collaborate to ensure accurate resolutions.
• Collect, analyze, and document client feedback.
• Identify recurring problems and contribute insights for service or system improvements.

Requirements

• Minimum Diploma in any discipline.
• Experience in handling client communications and coordination is an added advantage.
• Able to communicate clearly and coordinate effectively with team members and stakeholders to ensure smooth workflow.
• Demonstrates patience and strong attention to detail to ensure accuracy and high‑quality work in all tasks.
• Performance Bonus + Company Trip
• Supportive working environment

Job Details

Job Location: Johor

Employment Type: Full-Time

Years of Experience: 1

Qualification: Customer Service