Client Success & Solutions Specialist

Web Design; Johor; On-site; MYR 27,900 - 39,060; Full time

Benefits offered by this job

Performance Bonus

Company Trip

Supportive working environment

Job summary

Web Design in Johor seeks a Customer Service professional to assist clients with website usage and features. Responsibilities include guiding clients, managing complaints, and ensuring a positive experience. Candidates should have at least a Diploma and strong communication skills. The position offers a performance bonus and a supportive work environment.

Qualifications

• Experience in handling client communications and coordination is an added advantage.
• Able to communicate clearly and coordinate effectively with team members and stakeholders.
• Demonstrates patience and strong attention to detail.

Responsibilities

• Guide clients through the website's functions.
• Assist clients in understanding website features.
• Provide clear instructions and technical guidance.

Skills

Client communication

Attention to detail

Problem-solving

Education

Minimum Diploma in any discipline

Job description

• Guide clients through the website’s functions and ensure smooth usage.
• Assist clients in understanding how to implement and use website features.
• Provide clear instructions and technical guidance through calls, emails, or manuals.
• Manage proactive communication with clients throughout the issue resolution process.
• Share root cause findings and action plans via email.
• Ensure a positive client experience by delivering prompt and helpful service.
• Monitor, manage, and resolve client complaints professionally.
• Coordinate with internal departments (R&D, Project Management, Sales) to address issues.
• Escalate complex problems and collaborate to ensure accurate resolutions.
• Collect, analyze, and document client feedback.
• Identify recurring problems and contribute insights for service or system improvements.

Requirements:

• Minimum Diploma in any discipline.
• Experience in handling client communications and coordination is an added advantage.
• Able to communicate clearly and coordinate effectively with team members and stakeholders to ensure smooth workflow.
• Demonstrates patience and strong attention to detail to ensure accuracy and high-quality work in all tasks.
• Performance Bonus + Company Trip
• Supportive working environment

Qualification:

Customer Service

Job Location:

Johor

Employment Type:

Full-Time

Age Range of Candidate:

-

Years of Experience:

1

Monthly Salary:

-

Application Form

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We specialized in company website design, SEO, digital & online marketing for local SMEs to expand their business online.