Client Success & Solutions Specialist

Newpages; Johor; On-site; MYR 27,900 - 39,060; Full time

Benefits offered by this job

Performance Bonus

Company Trip

Supportive working environment

Job summary

Newpages is hiring in Johor for a Customer Service role focused on enhancing client experience by guiding users through website functionalities. The position is full-time and requires at least a Diploma in any discipline, along with strong communication skills. The ideal candidate will manage client relationships, resolve issues, and contribute to system improvements—while enjoying benefits like performance bonuses and company trips.

Qualifications

• Diploma in any discipline is required.
• Experience in client communications is preferable.
• Strong attention to detail to ensure high-quality work.

Responsibilities

• Guide clients through website functions and assist with usage.
• Provide clear technical guidance via various communication methods.
• Monitor and resolve client complaints while ensuring a positive experience.

Skills

Client communications

Problem resolution

Attention to detail

Technical guidance

Education

Minimum Diploma in any discipline

Job description

Newpages is hiring in Johor for a Customer Service role focused on enhancing client experience by guiding users through website functionalities. The position is full-time and requires at least a Diploma in any discipline, along with strong communication skills. The ideal candidate will manage client relationships, resolve issues, and contribute to system improvements—while enjoying benefits like performance bonuses and company trips.