Client Success Liaison | Tech Support & Onboarding

SalesJourney360; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

SalesJourney360 in Kuala Lumpur seeks a Relationship Officer to act as the key liaison between internal teams and external clients, ensuring smooth communication and high service standards. You will handle new client setups, changes, and queries by phone and email, perform first‑level troubleshooting, and assist testing rollout of new products in a fast‑paced, client‑focused environment.

The role requires 2–5 years’ customer support or technical assistance experience and strong time management,

Qualifications

• 2–5 years’ experience in a Customer Support/Technical Assistance role
• Excellent time management and organisational skills
• Ability to manage priorities with internal and external clients
• Self-motivated and client focused approach with willingness to go above and beyond for clients
• Strong communication skills, verbal and written
• Aptitude for supporting technical products to a non-technical audience
• Passion for working in a fast-paced environment

Responsibilities

• Ensuring client satisfaction through achievement of SLAs
• Participating in an open and collaborative team environment and culture
• Performing new client setups, moves and changes
• Addressing client queries via phone and e-mail
• First level trouble shooting and fault resolution
• Assisting the testing and implementation of new products and features where required
• Learning new products and technology where required

Skills

Customer support

Time management

Communication skills

Prioritisation

Client focus

Job description

SalesJourney360 in Kuala Lumpur seeks a Relationship Officer to act as the key liaison between internal teams and external clients, ensuring smooth communication and high service standards. You will handle new client setups, changes, and queries by phone and email, perform first‑level troubleshooting, and assist testing rollout of new products in a fast‑paced, client‑focused environment.

The role requires 2–5 years’ customer support or technical assistance experience and strong time management,