First-Line Tech & Customer Support Specialist

Agensi Pekerjaan RecruitFirst Sdn Bhd; Shah Alam; On-site; MYR 33,000 - 56,000; Full time

Job summary

Agensi Pekerjaan RecruitFirst Sdn Bhd in Malaysia is seeking a Customer Support Officer to handle customer calls, emails and enquiries professionally and efficiently, delivering courteous service.

You will provide first-level technical and customer support, resolve or escalate issues promptly, identify recurring problems, educate customers on products and services, and help maintain high standards of service in a fast-paced shift-based environment.

Qualifications

• Strong customer service mindset with a focus on customer satisfaction.
• Friendly, energetic, and problem‑solving approach.
• Willing to work shifts in a fast-paced environment.

Responsibilities

• Handle customer calls, emails and enquiries professionally.
• Provide first-level technical and customer support, resolving or escalating issues promptly.
• Identify recurring customer issues and provide feedback to improve service quality.
• Educate customers on products and services to enhance their overall experience.

Skills

Customer service mindset

Friendly and energetic

Problem-solving

Willing to work shifts

Job description

Agensi Pekerjaan RecruitFirst Sdn Bhd in Malaysia is seeking a Customer Support Officer to handle customer calls, emails and enquiries professionally and efficiently, delivering courteous service.

You will provide first-level technical and customer support, resolve or escalate issues promptly, identify recurring problems, educate customers on products and services, and help maintain high standards of service in a fast-paced shift-based environment.