Technical Support Manager - Lead & Elevate Agent Team

Two95 International Inc.; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Two95 International Inc. in Kuala Lumpur is seeking a senior Customer Support leader to manage a 10+ agent team in a technology environment. The role emphasizes technical/app support experience, strong troubleshooting, and performance improvement across SLAs and customer satisfaction.

The ideal candidate will mentor staff, foster a positive support culture, and collaborate with cross-functional teams while communicating effectively in English and occasionally working outside standard hours.

Qualifications

• 5+ years of managing a Customer Support team (10+ agents) within a technology environment.
• 5+ years of experience in Technical or Application Support.
• Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.
• Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.
• Passion for team development, mentoring, and building a positive support culture.
• Strong communication and collaboration skills across technical and business teams.
• Fluent in English (written and spoken) and willing to work outside standard hours when require

Skills

People management

Technical support

Troubleshooting

Performance analytics

Mentoring

Cross-functional communication

English proficiency

Job description

Two95 International Inc. in Kuala Lumpur is seeking a senior Customer Support leader to manage a 10+ agent team in a technology environment. The role emphasizes technical/app support experience, strong troubleshooting, and performance improvement across SLAs and customer satisfaction.

The ideal candidate will mentor staff, foster a positive support culture, and collaborate with cross-functional teams while communicating effectively in English and occasionally working outside standard hours.