Junior Client Operations & Support Specialist

Orbitlabs Pte Ltd; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Orbitlabs Pte Ltd in Kuala Lumpur is seeking a Junior Client General Operations Specialist to provide prompt, professional support to Account Managers and customers, handle escalations, and maintain clear communication with internal teams.

You will analyze and troubleshoot operational or account issues, document actions for transparency, and identify process improvements while building product knowledge to support risk mitigation and service excellence.

Qualifications

• At least 2 years of relevant experience.
• Fluent in English and Mandarin with strong written and verbal communication.
• Willing to work on a rotational schedule including nights and weekends.
• Experience in brokerage/financial services is preferred but not required.
• Familiarity with platforms MT4/MT5, Copy Trading, MAM and CRM systems is an advantage.

Responsibilities

• Provide prompt, professional support to Account Managers and customers, including handling escalated issues and communicating with internal departments.
• Analyze and troubleshoot complex operational or account-related issues while complying with SOPs and service standards.
• Maintain accurate documentation and records of actions taken for transparency and accountability.
• Identify process improvement opportunities and share feedback with relevant teams.
• Perform daily funding reviews and process transactions in line with procedures; ensure proper documentation.

Skills

Communication skills

Bilingual EN/Mandarin

Customer-focused

Operations experience

Reliability

Tools

MT4/MT5

Copy Trading

MAM

CRM systems

Job description

Orbitlabs Pte Ltd in Kuala Lumpur is seeking a Junior Client General Operations Specialist to provide prompt, professional support to Account Managers and customers, handle escalations, and maintain clear communication with internal teams.

You will analyze and troubleshoot operational or account issues, document actions for transparency, and identify process improvements while building product knowledge to support risk mitigation and service excellence.