Client Solutions Analyst

Private Advertiser; Kuala Selangor; Sur place; MYR 48 000 - 72 000; Plein temps

Résumé du poste

Private Advertiser is seeking a Client Solutions Analyst to partner with clients and internal teams, resolving inquiries, managing escalations, and enhancing service quality across the client lifecycle.

You will combine client relationship management, research, data analysis, QA, and service improvement to deliver effective solutions and drive client satisfaction and retention.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 3–4 years in customer success, account management, client services or related role.
• Experience managing client relationships and handling escalations.
• Strong verbal and written communication skills.
• Excellent analytical, problem-solving and organizational abilities.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong stakeholder management and relationship-building capabilities.
• Proficient with Microsoft Office applications (Excel, PowerPoint, Outlook).
• Experience delivering presentations or client education sessions is advantageous.

Responsabilités

• Serve as the primary point of contact for client inquiries and first-level escalations.
• Conduct research and analysis to support stakeholders while ensuring SLAs are met.
• Monitor, update, and manage client requests through resolution.
• Maintain understanding of client requirements, processes, and service expectations.
• Perform quality assurance reviews and validate information accuracy.
• Review billing information, identify discrepancies, and support issue resolution.
• Prepare and analyse account performance reports, identify trends, and contribute to business reviews.
• Build and maintain strong customer relationships to support satisfaction and retention.
• Gather client feedback and recommend process and service improvements.
• Deliver client onboarding, training, and educational support as needed.

Connaissances

Client relationships

Data analysis

Problem solving

Communication

Stakeholder management

Formation

Bachelor's degree in Business Administration

Outils

Excel

PowerPoint

Outlook

Description du poste

As a Client Solutions Analyst, you will serve as a trusted partner to clients and internal stakeholders, helping resolve inquiries, manage escalations, maintain service standards, and strengthen client satisfaction and retention. You will combine client relationship management, research, data analysis, quality assurance, and service improvement to deliver effective solutions across the client lifecycle.

Key responsibilities

Serve as the primary point of contact for client inquiries and first-level escalations.

Conduct research and analysis to support internal and external stakeholders while ensuring service level agreements are met.

Monitor, update, and manage client requests through resolution.

Maintain a strong understanding of client requirements, processes, and service expectations.

Perform quality assurance reviews and validate information accuracy.

Review customer billing information, identify discrepancies, and support issue resolution.

Prepare and analyse account performance reports, identify trends, and contribute to business review discussions.

Build and maintain strong customer relationships to support satisfaction and retention.

Gather customer feedback and recommend process and service improvements.

Deliver client onboarding, training, and educational support as needed.

What we're looking for

Bachelor's degree in Business Administration or a related field.

Three to four years of experience in customer success, account management, client services, customer support, or a related role.

Experience managing client relationships and handling escalations.

Strong verbal and written communication skills.

Excellent analytical, problem-solving, and organisational skills.

Ability to multitask and manage competing priorities in a fast-paced environment.

Strong stakeholder management and relationship-building capabilities.

Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.

Experience delivering presentations, training sessions, or client education sessions is advantageous.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following Microsoft Office products are you experienced with?

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