Account Executive (Client Services)

Elitez Pte Ltd; Petaling Jaya; Sur place; MYR 45 000 - 78 000; Plein temps

Résumé du poste

Elitez Pte Ltd is seeking a Client Services Executive to be the primary liaison between clients and the design team, nurturing strong relationships and ensuring clear communication of requirements.

You will translate client needs into actionable design briefs, coordinate timelines, lead regular client meetings for updates, and monitor project budgets while guiding upsell opportunities where possible.

Qualifications

• Bachelor's degree or equivalent in a related discipline.
• Experience in client servicing or account management, preferably in a graphic design/creative agency.
• Strong understanding of design principles, production requirements.
• Excellent communication and interpersonal skills for client/internal relations.

Responsabilités

• Act as the primary point of contact between clients and the design team.
• Gather and understand client requirements and communicate them to the design team.
• Understand client design objectives and translate into creative solutions.
• Coordinate project schedules and timelines to meet deadlines.
• Conduct regular client meetings for updates and feedback.
• Manage expectations and address changes or issues.
• Review deliverables for quality and alignment with requirements.
• Monitor budgets and control costs; manage scope changes.
• Stay updated on design trends and best practices.

Connaissances

Client servicing

Account management

Communication

Project coordination

Time management

PM tools

Adobe Creative Suite knowledge

Formation

Bachelor's degree in Graphic Design/Marketing/Communications

Outils

Adobe Creative Suite (PS/AI/ID)

Project management tools

Description du poste

Act as the primary point of contact between clients and the design team, fostering strong and long-term client relationships.

Gather and understand client requirements, briefs, and expectations, and effectively communicate them to the design team.

Work closely with clients to understand their design objectives, preferences, target audience, and brand identity, translating these into effective creative solutions.

Coordinate project schedules and timelines to ensure all design deliverables are completed accurately and within agreed deadlines.

Conduct regular client meetings to provide project updates, gather feedback, and address any concerns or changes.

Manage client expectations throughout the project lifecycle and proactively resolve any issues or challenges that may arise.

Review design deliverables to ensure quality, accuracy, and alignment with client requirements before obtaining final approval.

Monitor project budgets, control costs, and manage scope changes to maintain project profitability.

Keep up to date with the latest design trends, industry developments, and best practices, and share relevant insights with clients and the design team.

Identify opportunities to introduce additional services through upselling and cross-selling to existing clients.

Requirements

Bachelor's Degree in Graphic Design, Marketing, Communications, or a related discipline.

Proven experience in client servicing, account management, or a similar role, preferably within a graphic design or creative agency.

Strong understanding of design principles, creative processes, and production requirements.

Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.

Strong organizational skills with excellent attention to detail.

Ability to manage multiple projects simultaneously, prioritize tasks, and meet tight deadlines.

Familiarity with project management tools and software.

Knowledge of design software such as Adobe Creative Suite, including Photoshop, Illustrator, and InDesign, would be an added advantage.

Knowledge of printing processes, production methods, and specifications is an advantage.

Ability to work effectively under pressure in a fast-paced environment.

Creative, proactive, and solutions-oriented approach to problem-solving.

Portfolio or previous experience working on design projects would be an advantage.

Possess own transportation and be willing to travel when required.

Unlock job insights

Hir : responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Client Services Executive?
• Which of the following types of qualifications do you have?
• Do you possess or have access to your own transportation?
• Which of the following languages are you fluent in?

What can I earn as a Client Services Executive